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    Background video error

    Bug Reports
    fullscreenslide backgroundvideo error
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    • N
      nuotio last edited by

      Hi! My background row videos don't work very reliably (sometimes they show up, but sometimes nothing)... Getting this error from Chrome's console: "Uncaught (in promise) DOMException: The play() request was interrupted by a call to pause()."

      I'm using fullscreen slider, could that be a problem?

      Thank you for your help!

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hi @nuotio
        can you show us the website by posting a link?

        Thank you!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • N
          nuotio last edited by

          Video bg is on the fourth slide: http://annaalanko.com/home On safari video seems to work, but not on chrome. Haven't check other browsers yet.

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Hi @nuotio
            I also cannot see it in Chrome.
            do you use the newest version of Laytheme and Wordpress?

            All the best!

            Marius

            www.mariusjopen.world

            1 Reply Last reply Reply Quote 0
            • N
              nuotio last edited by

              Yes, WP 4.9.1 and Lay Theme 2.4.1. As said the error on Chrome's console states that: "Uncaught (in promise) DOMException: The play() request was interrupted by a call to pause()."

              Thank you for the help!

              1 Reply Last reply Reply Quote 0
              • First post
                Last post

              Before you post

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

              When you post:
              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

              Thanks!

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