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    Media Library not loading uploads properly

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    • 12b
      12b last edited by

      I'm trying to upload a favicon to theleapingsalmon.co.uk but when uploading an image to the Media Library it just brings up a blank square. It does not matter what files type, or size I upload.

      If you click 'Edit Image' it will bring up the preview but will still not showcase the image once this has been saved.

      I recently transferred the website from one domain to another following the documentation tutorial but not sure if this has effected something in the database?

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      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @12b
        do you try to upload the favicon here in the CUSTOMIZER?
        0_1534499889372_Bildschirmfoto 2018-08-17 um 11.57.54.png

        Best!

        Marius

        www.mariusjopen.world

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        • 12b
          12b last edited by

          Hi Marius,

          Sorry late reply. Yes that is where i'm trying to upload the Favicon.

          I've also noticed that any image (.png / .jpg) I upload into the media library I am still having the same issue. Could this be to do with the php transfer when switching domains?

          Best

          Will

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Dear @12b
            that sounds a bit like a server issue.

            So you cannot upload any images?
            Can you try to run Laytheme with a new install locally on your computer and see if it works there?

            Best!

            Marius

            www.mariusjopen.world

            1 Reply Last reply Reply Quote 0
            • 12b
              12b last edited by

              Hi @mariusjopen

              We've tried on a local version and it seems that we can upload images fine.

              Would a fresh install of LayTheme help? Or do I need to contact my hosting support?

              Need to get this resolved asap as we need to upload images and a favicon so your help is much appreciated!

              Best

              Will

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              • mariusjopen
                mariusjopen Global Moderator last edited by

                Hey @12b
                it really sounds like your host causes some trouble.
                Can you upload images on an empty Wordpress without Laytheme?

                Best!

                Marius

                www.mariusjopen.world

                1 Reply Last reply Reply Quote 0
                • 12b
                  12b last edited by

                  @mariusjopen said in Media Library not loading uploads properly:

                  Hi @mariusjopen

                  Yes — I am able to upload images onto other WP sites with or without LayTheme. It is simply theleapingsalmon.co.uk that I am having issues with.

                  As I said this happened after following the documentation tutorial when moving the site from .com to .co.uk — is there something wrong in the .php or transfer?

                  Thanks

                  W

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                  • mariusjopen
                    mariusjopen Global Moderator last edited by

                    Dear @12b
                    this is difficult to say.

                    Do you still have the website on your old webspace?

                    You can try to move it with the Plugin Updraft. Its very good and comes in handy also for he future.

                    Best!

                    Marius

                    www.mariusjopen.world

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                    • 12b
                      12b last edited by

                      Hi @mariusjopen

                      I am no longer able to access the old webspace on .com as it was all transferred across to .co.uk.

                      I do have a backup of the .com site before transferring using WP Migrate. Will this help me at all?

                      I am going to contact my hosting support and see if there is anything they can reccomend as well.

                      Do you think a fresh install of Lay Theme would help? If I deleted and then re-installed / activated?

                      Best

                      W

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                      • 12b
                        12b last edited by

                        Some help at GoDaddy and all fixed — weird! But thanks for your help :)

                        Best

                        W

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                        • mariusjopen
                          mariusjopen Global Moderator last edited by

                          Dear @12b
                          perfect! Happy to hear!

                          Best!

                          Marius

                          www.mariusjopen.world

                          1 Reply Last reply Reply Quote 0
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