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Lay Theme Forum

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  3. Unable to upgrade from Laytheme 2.6.1 to 2.6.3

Unable to upgrade from Laytheme 2.6.1 to 2.6.3

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  • U Offline
    U Offline
    u-office
    wrote on last edited by
    #1

    Hello,

    I have a valid, activated license for Lay Theme. Including that information for troubleshooting. I am able to see via notification that there is an update for Lay Theme (2.6.3) but when I go to the themes section, I do not see the option to update. I do not see "New version available. Update now". I've tried Safari and Chrome but still get the same issue. I have not had this issue upgrading other properties from 2.6.2 to 2.6.3. I am using WordPress version 4.9.8 and Lay Theme 2.6.1. Any advice?

    Cheers,
    Robert

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    • mariusjopenM Offline
      mariusjopenM Offline
      mariusjopen
      Global Moderator
      wrote on last edited by
      #2

      Dear @u-office
      can you PM me and send me the password and username?

      Best!

      Marius

      www.mariusjopen.world

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      I also code custom websites or custom Lay features.
      šŸ’æ Email me here: šŸ’æ
      info@laytheme.com

      Before you post:
      1. When using a WordPress Cache plugin, disable it or clear your cache.
      2. Update Lay Theme and all Lay Theme Addons
      3. Disable all Plugins
      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

      This often solves issues you might run into

      When you post:
      1. Post a link to where the problem is
      2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
      3. If the problem is difficult to explain, post screenshots / link to a video to explain it
      Online Users
      Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
      laytheme.com
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