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    • telmotype
      telmotype last edited by

      Hello

      I'm having trouble updating the theme and plug-ins. I guess it has something to do with the wordpress installation itself, but I'm not sure. Any help would be, as always, mucho appreciated. :-)

      0_1539699784415_Screen Shot 2018-10-16 at 15.16.32.png

      All the best,
      D

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @telmotype
        Best is if you write a PM and include your username, password and a link to this conversation.

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • telmotype
          telmotype last edited by

          I've sent it.
          And there's also a similar problem with uploading images.
          0_1539880309324_Screen Shot 2018-10-18 at 17.28.25.png

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Dear @telmotype
            this looks for me now that there is a problem with your server.

            Did you try to install it on a local computer via MAMP?

            Best!

            Marius

            www.mariusjopen.world

            1 Reply Last reply Reply Quote 0
            • mariusjopen
              mariusjopen Global Moderator last edited by

              Dear @telmotype
              I also just had a look at your system. It looks fine.

              Try the website locally first.

              Best!

              Marius

              www.mariusjopen.world

              telmotype 1 Reply Last reply Reply Quote 0
              • telmotype
                telmotype @mariusjopen last edited by

                @mariusjopen

                The WP I sent you is running on the client's webserver.
                The website was developed on our server and works fine with the updates and uploads.

                I've asked them to change the file permissions, which they did.
                But, still, it doesn't work on their side.

                Any idea of which stuff I should be looking into so I can troubleshoot this?

                Thanks once again.

                1 Reply Last reply Reply Quote 0
                • mariusjopen
                  mariusjopen Global Moderator last edited by

                  Dear @telmotype

                  it can also be an old PHP version.
                  This is the problem in many cases when you use a client's server.

                  Which provider does he use?

                  Best!

                  Marius

                  www.mariusjopen.world

                  telmotype 1 Reply Last reply Reply Quote 0
                  • telmotype
                    telmotype @mariusjopen last edited by

                    @mariusjopen

                    They have their own servers.
                    Anyway, problem was solved. Quite simple actually:
                    wp-content was not writable!

                    I had asked them to this in the beginning upon installing WP but apparently they did not.
                    Sorry for the trouble and thanks for the help once again.

                    1 Reply Last reply Reply Quote 0
                    • mariusjopen
                      mariusjopen Global Moderator last edited by

                      Dear @telmotype
                      ah perfect! Happy you worked it out.

                      Best!

                      Marius

                      www.mariusjopen.world

                      1 Reply Last reply Reply Quote 0
                      • First post
                        Last post

                      Before you post

                      Use the Search Feature. Maybe there is already a solution to your issue.

                      1. Update Lay Theme and all Lay Theme Addons
                      2. Disable all Plugins
                      3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                      4. Now see if your problem solved itself
                      5. Go here, see if your problem is listed here:
                      Troubleshooting

                      When you post:
                      1. Post a link to where the problem is
                      2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                      Thanks!

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