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    video thumbnail fail

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    • C
      cmem last edited by

      Hi!

      I'm currently building our portfolio, but whenever I upload a video thumbnail in a project it doesn't show up when I post it on the homepage. So I only see the title of the project with a blank canvas (which is clickable tho). If I delete the video and only use the thumbnail photo it does show up. So wondering what goes wrong here:)

      I can send you the website link by email if you want.

      Thanks!
      Emeline

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      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @cmem
        yes. Please send us a link to the website. Then we will have a look.

        Best!

        Marius

        www.mariusjopen.world

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        • mariusjopen
          mariusjopen Global Moderator last edited by

          Dear @cmem
          I see your website now.

          But which video do you mean exactly?

          I can see a video at the end of the page and it works.

          Best!

          Marius

          www.mariusjopen.world

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          • C
            cmem last edited by

            Hi Marius,

            No it's the tumbnail that goes with the project GROWx. As you can see it's a blank canvas, but I uploaded a video there in the backend.
            If you check with inspect element you can also see there is a video, but is is simply not showing.

            Thanks!

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            • mariusjopen
              mariusjopen Global Moderator last edited by

              Dear @cmem
              it seems to work here. No?

              0_1540984352674_Bildschirmfoto 2018-10-31 um 12.12.05.png

              Best!

              Marius

              www.mariusjopen.world

              1 Reply Last reply Reply Quote 0
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              Before you post

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

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              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

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