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  3. No customizer option possible, fatal error

No customizer option possible, fatal error

Scheduled Pinned Locked Moved Installation Problems
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  • J Offline
    J Offline
    JoeJoe
    wrote on last edited by
    #1

    Hi,
    I bought recently the Lay Theme,
    but I failed to install it properly.
    Once I try to access the "Customizer" I only get:
    Fatal error: Class 'WP_Customize_Code_Editor_Control' not found in /homepages/33/d36894704/htdocs/wordpress/wp-content/themes/lay/customizer/assets/php/css.php on line 22
    Installed on Wordpress 4.8
    Because of that, I don't have any proper running website.
    Need an advice to get it done.
    Now it's installed on a test webspace:
    josefschulz.de/wordpress

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    • mariusjopenM Offline
      mariusjopenM Offline
      mariusjopen
      Global Moderator
      wrote on last edited by
      #2

      Dear @JoeJoe
      sounds like a server issue.
      I just had a look here:
      http://www.josefschulz.de/

      And this website is running…

      Did you manage to solve the issue?

      Best!

      Marius

      www.mariusjopen.world

      J 2 Replies Last reply
      0
      • mariusjopenM mariusjopen

        Dear @JoeJoe
        sounds like a server issue.
        I just had a look here:
        http://www.josefschulz.de/

        And this website is running…

        Did you manage to solve the issue?

        Best!

        Marius

        J Offline
        J Offline
        JoeJoe
        wrote on last edited by
        #3

        @mariusjopen
        Hi Marius,
        no, I'm not able to solve it.
        The wordpress test site is in a subdirectory:
        www.josefschulz.de/wordpress
        You see now just this white blank page.
        All other themes are working quite ok,
        I'm testing there at first wordpress solutions.
        Every time I want to access the customizer Menue,
        I'm getting this fatal error notice:
        Fatal error: Class 'WP_Customize_Code_Editor_Control' not found in /homepages/33/d36894704/htdocs/wordpress/wp-content/themes/lay/customizer/assets/php/css.php on line 22
        Which doesn't allow me to set start pages.

        I'm able to create a project or page, but I'm not able to see a preview, this is just a blank page.

        It's a 1&1 server, and I till now I had no problems with the wordpress testsite,
        The fatal error leads to the css.php in Lay Theme, I'm not sure if I'm right with it.
        Best
        Josef

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        • mariusjopenM mariusjopen

          Dear @JoeJoe
          sounds like a server issue.
          I just had a look here:
          http://www.josefschulz.de/

          And this website is running…

          Did you manage to solve the issue?

          Best!

          Marius

          J Offline
          J Offline
          JoeJoe
          wrote on last edited by
          #4

          @mariusjopen
          Hi Marius,
          I did a fresh wordpress install, and now its working.
          http://josefschulz.de/wordpress
          Server was ok, but there were some issues with wordpress,
          couldn't find out which ones, but a fresh install helped and now its ok.
          Thanks

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          • mariusjopenM Offline
            mariusjopenM Offline
            mariusjopen
            Global Moderator
            wrote on last edited by
            #5

            Dear @JoeJoe

            great! Happy to hear and thank you for letting us know!

            Marius

            www.mariusjopen.world

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            I also code custom websites or custom Lay features.
            💿 Email me here: 💿
            info@laytheme.com

            Before you post:
            1. When using a WordPress Cache plugin, disable it or clear your cache.
            2. Update Lay Theme and all Lay Theme Addons
            3. Disable all Plugins
            4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

            This often solves issues you might run into

            When you post:
            1. Post a link to where the problem is
            2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
            3. If the problem is difficult to explain, post screenshots / link to a video to explain it
            Online Users
            Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
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