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    No customizer option possible, fatal error

    Installation Problems
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    • J
      JoeJoe last edited by

      Hi,
      I bought recently the Lay Theme,
      but I failed to install it properly.
      Once I try to access the "Customizer" I only get:
      Fatal error: Class 'WP_Customize_Code_Editor_Control' not found in /homepages/33/d36894704/htdocs/wordpress/wp-content/themes/lay/customizer/assets/php/css.php on line 22
      Installed on Wordpress 4.8
      Because of that, I don't have any proper running website.
      Need an advice to get it done.
      Now it's installed on a test webspace:
      josefschulz.de/wordpress

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @JoeJoe
        sounds like a server issue.
        I just had a look here:
        http://www.josefschulz.de/

        And this website is running…

        Did you manage to solve the issue?

        Best!

        Marius

        www.mariusjopen.world

        J 2 Replies Last reply Reply Quote 0
        • J
          JoeJoe @mariusjopen last edited by

          @mariusjopen
          Hi Marius,
          no, I'm not able to solve it.
          The wordpress test site is in a subdirectory:
          www.josefschulz.de/wordpress
          You see now just this white blank page.
          All other themes are working quite ok,
          I'm testing there at first wordpress solutions.
          Every time I want to access the customizer Menue,
          I'm getting this fatal error notice:
          Fatal error: Class 'WP_Customize_Code_Editor_Control' not found in /homepages/33/d36894704/htdocs/wordpress/wp-content/themes/lay/customizer/assets/php/css.php on line 22
          Which doesn't allow me to set start pages.

          I'm able to create a project or page, but I'm not able to see a preview, this is just a blank page.

          It's a 1&1 server, and I till now I had no problems with the wordpress testsite,
          The fatal error leads to the css.php in Lay Theme, I'm not sure if I'm right with it.
          Best
          Josef

          1 Reply Last reply Reply Quote 0
          • J
            JoeJoe @mariusjopen last edited by

            @mariusjopen
            Hi Marius,
            I did a fresh wordpress install, and now its working.
            http://josefschulz.de/wordpress
            Server was ok, but there were some issues with wordpress,
            couldn't find out which ones, but a fresh install helped and now its ok.
            Thanks

            1 Reply Last reply Reply Quote 0
            • mariusjopen
              mariusjopen Global Moderator last edited by

              Dear @JoeJoe

              great! Happy to hear and thank you for letting us know!

              Marius

              www.mariusjopen.world

              1 Reply Last reply Reply Quote 0
              • First post
                Last post

              Before you post

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

              When you post:
              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

              Thanks!

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