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    License Key Management

    Installation Problems
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    • K
      kaleakte last edited by

      Hello,
      I've purchased Lay Theme Single License with Lightbox Addon some months ago. I can't now find my License Key to activate the theme. I would also need to download the Lightbox Addon. Apparently I can't access to Gumroad... probably I've purchased it as a guest user.
      What to do?

      Thanks for your help!

      1 Reply Last reply Reply Quote 0
      • K
        kaleakte last edited by

        Anyone? I really need to sort this out.
        Thanks a lot

        1 Reply Last reply Reply Quote 0
        • mariusjopen
          mariusjopen Global Moderator last edited by

          Dear,

          Best is if you write an email to info@laytheme.com and include a link to this conversation.

          Marius

          www.mariusjopen.world

          K 1 Reply Last reply Reply Quote 0
          • K
            kaleakte @mariusjopen last edited by

            @mariusjopen Thanks Marius! I've done it.

            1 Reply Last reply Reply Quote 1
            • mariusjopen
              mariusjopen Global Moderator last edited by

              Great! Happy to hear!

              www.mariusjopen.world

              1 Reply Last reply Reply Quote 0
              • First post
                Last post

              Before you post

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

              When you post:
              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

              Thanks!

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