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    Intro reappearing every time you click the Logo

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    • J
      jodder last edited by

      Hi everyone,

      on the following Website: https://florianbison.com/ we have the following issue:

      When ever you click a link on the page it is completely reloading instead of just changing some content. This is especially noticeable when the Intro is active, because every time you hit the top left logo to come to the front page the intro is present yet again instead of just showing up once when you first enter the page. So it seems like the AJAX is broken on the site, but I am unable to find the reason why.

      Help with this would be greatly appreciated.

      Cheers,

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @jodder
        you are right.
        We will look into this.
        Best is if you write me a PM and include your username, password and a link to this conversation.

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • mariusjopen
          mariusjopen Global Moderator last edited by

          Dear @jodder
          that might be a bug. We will look into that.

          Best!

          Marius

          www.mariusjopen.world

          1 Reply Last reply Reply Quote 0
          • arminunruh
            arminunruh Global Moderator last edited by

            hey so maybe the page was reloading because you used a shortcode on your frontpage

            I can't see the problem happening any more right now.

            J 1 Reply Last reply Reply Quote 0
            • J
              jodder @arminunruh last edited by

              @arminunruh I just checked, the bug is still there (that's why we have the intro deactivated currently). But you can always see and check that something very off with the Wordpress when you switch between the subpages e.g. click on film or about. Everything is disappearing instantly instead of fading out smoothly as it should.

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              • mariusjopen
                mariusjopen Global Moderator last edited by

                Dear @jodder
                can you remove all the Shortcode, Custom Code and deactive all the plugins?

                Best!

                Marius

                www.mariusjopen.world

                1 Reply Last reply Reply Quote 0
                • J
                  jodder last edited by

                  Well I do not have access to the webspace currently and not enough experience with wordpress to see instantly which code is custom and which is not. Plugins do not change a thing unfortunately, and there is not a single line of custom coding done via the wp-admin functionalities.

                  I guess I will just buy a license for your theme myself and try to reproduce the error on the website with a 2nd wordpress side-by-side comparison.

                  Cheers,

                  1 Reply Last reply Reply Quote 0
                  • mariusjopen
                    mariusjopen Global Moderator last edited by

                    Dear @jodder
                    there is no shortcode running on your page?
                    And in the LayTheme Settings under Custom HTML you have nothing written?
                    0_1545993222144_Bildschirmfoto 2018-12-28 um 11.33.33.png

                    Best!
                    Marius

                    www.mariusjopen.world

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      jodder @mariusjopen last edited by

                      @mariusjopen You can check it yourself with the credentials that I sent you via pm some time ago they are still valid, there is not a single line, the page was setup by a person who does not even know html afaik.

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                      • mariusjopen
                        mariusjopen Global Moderator last edited by

                        Dear @jodder
                        I removed this shortcode from your footer

                        [social_icons_group id="669"]
                        

                        And now it works.

                        Best!

                        Marius

                        www.mariusjopen.world

                        1 Reply Last reply Reply Quote 0
                        • J
                          jodder last edited by

                          Okay it did nothing when I did remove it temporarily maybe I had some caching issue.

                          Thank you very much :)

                          Cheers,

                          1 Reply Last reply Reply Quote 0
                          • mariusjopen
                            mariusjopen Global Moderator last edited by

                            no worries!

                            www.mariusjopen.world

                            1 Reply Last reply Reply Quote 0
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                            Before you post

                            Use the Search Feature. Maybe there is already a solution to your issue.

                            1. Update Lay Theme and all Lay Theme Addons
                            2. Disable all Plugins
                            3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                            4. Now see if your problem solved itself
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