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  3. Intro reappearing every time you click the Logo

Intro reappearing every time you click the Logo

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  • J Offline
    J Offline
    jodder
    wrote on last edited by
    #1

    Hi everyone,

    on the following Website: https://florianbison.com/ we have the following issue:

    When ever you click a link on the page it is completely reloading instead of just changing some content. This is especially noticeable when the Intro is active, because every time you hit the top left logo to come to the front page the intro is present yet again instead of just showing up once when you first enter the page. So it seems like the AJAX is broken on the site, but I am unable to find the reason why.

    Help with this would be greatly appreciated.

    Cheers,

    1 Reply Last reply
    0
    • mariusjopenM Offline
      mariusjopenM Offline
      mariusjopen
      Global Moderator
      wrote on last edited by
      #2

      Dear @jodder
      you are right.
      We will look into this.
      Best is if you write me a PM and include your username, password and a link to this conversation.

      Marius

      www.mariusjopen.world

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      0
      • mariusjopenM Offline
        mariusjopenM Offline
        mariusjopen
        Global Moderator
        wrote on last edited by
        #3

        Dear @jodder
        that might be a bug. We will look into that.

        Best!

        Marius

        www.mariusjopen.world

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        0
        • arminunruhA Online
          arminunruhA Online
          arminunruh
          Global Moderator
          wrote on last edited by
          #4

          hey so maybe the page was reloading because you used a shortcode on your frontpage

          I can't see the problem happening any more right now.

          J 1 Reply Last reply
          0
          • arminunruhA arminunruh

            hey so maybe the page was reloading because you used a shortcode on your frontpage

            I can't see the problem happening any more right now.

            J Offline
            J Offline
            jodder
            wrote on last edited by
            #5

            @arminunruh I just checked, the bug is still there (that's why we have the intro deactivated currently). But you can always see and check that something very off with the Wordpress when you switch between the subpages e.g. click on film or about. Everything is disappearing instantly instead of fading out smoothly as it should.

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            • mariusjopenM Offline
              mariusjopenM Offline
              mariusjopen
              Global Moderator
              wrote on last edited by
              #6

              Dear @jodder
              can you remove all the Shortcode, Custom Code and deactive all the plugins?

              Best!

              Marius

              www.mariusjopen.world

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              • J Offline
                J Offline
                jodder
                wrote on last edited by
                #7

                Well I do not have access to the webspace currently and not enough experience with wordpress to see instantly which code is custom and which is not. Plugins do not change a thing unfortunately, and there is not a single line of custom coding done via the wp-admin functionalities.

                I guess I will just buy a license for your theme myself and try to reproduce the error on the website with a 2nd wordpress side-by-side comparison.

                Cheers,

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                • mariusjopenM Offline
                  mariusjopenM Offline
                  mariusjopen
                  Global Moderator
                  wrote on last edited by
                  #8

                  Dear @jodder
                  there is no shortcode running on your page?
                  And in the LayTheme Settings under Custom HTML you have nothing written?
                  0_1545993222144_Bildschirmfoto 2018-12-28 um 11.33.33.png

                  Best!
                  Marius

                  www.mariusjopen.world

                  J 1 Reply Last reply
                  0
                  • mariusjopenM mariusjopen

                    Dear @jodder
                    there is no shortcode running on your page?
                    And in the LayTheme Settings under Custom HTML you have nothing written?
                    0_1545993222144_Bildschirmfoto 2018-12-28 um 11.33.33.png

                    Best!
                    Marius

                    J Offline
                    J Offline
                    jodder
                    wrote on last edited by
                    #9

                    @mariusjopen You can check it yourself with the credentials that I sent you via pm some time ago they are still valid, there is not a single line, the page was setup by a person who does not even know html afaik.

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                    • mariusjopenM Offline
                      mariusjopenM Offline
                      mariusjopen
                      Global Moderator
                      wrote on last edited by
                      #10

                      Dear @jodder
                      I removed this shortcode from your footer

                      [social_icons_group id="669"]
                      

                      And now it works.

                      Best!

                      Marius

                      www.mariusjopen.world

                      1 Reply Last reply
                      0
                      • J Offline
                        J Offline
                        jodder
                        wrote on last edited by
                        #11

                        Okay it did nothing when I did remove it temporarily maybe I had some caching issue.

                        Thank you very much :)

                        Cheers,

                        1 Reply Last reply
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                        • mariusjopenM Offline
                          mariusjopenM Offline
                          mariusjopen
                          Global Moderator
                          wrote on last edited by
                          #12

                          no worries!

                          www.mariusjopen.world

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                          I also code custom websites or custom Lay features.
                          šŸ’æ Email me here: šŸ’æ
                          info@laytheme.com

                          Before you post:
                          1. When using a WordPress Cache plugin, disable it or clear your cache.
                          2. Update Lay Theme and all Lay Theme Addons
                          3. Disable all Plugins
                          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                          This often solves issues you might run into

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                          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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