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    Cannot update laytheme / carousel not working/ cannot add images

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    • A
      aizhanium last edited by

      Hey there, I wanted to update my portfolio, which I did in August 2016, but I stumbled upon several problems.

      First, the website is not previewing correctly - it shows no carousel and the text is not aligned correctly.

      Secondly, when I started updating design I realised that carousel addon is not working. When I press "+carousel" nothing happens, or when i try to edit existing carousel nothing happens. I read the forum and deleted the plugin and then reuploaded it, but still it didnt work. I tried Opera and Google Chrome and it didnt work.

      Thirdly, I cannot add images to the page. When I press "images" a pop up window appears, but it is empty.

      And finally, when I tried to update the theme, this error occured:
      An error occurred while updating Lay Theme: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. customizer/cpmwknbh.php.suspected.1527034890, intro/qimifclw.php.suspected.1527034890**

      Please help me resolve these problems and thank you for such a great theme!!

      Aizhan

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @aizhanium
        can you post a link to your website that we can have a look?

        Is LayTheme and Wordpress up to date?

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • First post
          Last post

        Before you post

        Use the Search Feature. Maybe there is already a solution to your issue.

        1. Update Lay Theme and all Lay Theme Addons
        2. Disable all Plugins
        3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
        4. Now see if your problem solved itself
        5. Go here, see if your problem is listed here:
        Troubleshooting

        When you post:
        1. Post a link to where the problem is
        2. If the problem is difficult to explain, post screenshots / link to a video to explain it

        Thanks!

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