Fullscreen slider for videos and between projects

[anais]

Hi Marius,

Thank you for your answer.
Ok so i´ll write to laytheme to get a refund if you think Carroussel is the right plugin i need to get what i want.
But my last question is, as i wrote upon, i couldn´t get a video thumbnail a project thumbnail, is it normal or is it a bug?

Best!

Anais

[mariusjopen]

Dear @anais
you need to always set a project thumbnail. Even if you set a video thumbnail.

Best!

:-)

Marius

[anais]

Ok Marius, i´ll check out. thank you for your help.

Is info@laytheme.com the right mail to ask for the refund ?
Cause i have still didn´t get any answer, Maybe i ll wait a bit more. :)

[mariusjopen]

Dear @anais
yes. It is the right address. Armin is very busy right now. But I will let him know.

Best!

Marius

[anais]

no problem, I understand.
Great! Thank you for your reactivity.

Anais

[arminunruh]

hey i'm not sure if i got your email! did i answer you?

[anais]

Hi,

No I didn´t get an answer

I just wrote you a second email.
Do you have it?

Best,

Anais

[anais]

and iI still have a nother problem.
I can´t add any project thumbnail in my category..

Do you have an idea why?

Thank you

All best

Anais

[mariusjopen]

Dear @anais
I am sure Armin will reply soon.

Which extra plugins or CUSTOM CODE do you use?
Are you running the latest Wordpress and LayTheme version?

Best!

Marius

[anais]

Dear Marius,

Ok.
I have just updated the latest version of Wordpress and Laytheme.
But no change, the window to add the project thumbnail is still empty...
I didn´t installed other plugin as the Fullscreen Slider.

But I don´t see wat is the Custom code ?

Thank you,

Best,

Anais

[mariusjopen]

Dear @anais
Best is if you write me a PM and include your username, password and a link to this conversation.
Marius

[mariusjopen]

Dear @anais
I will check with Armin.

Best!

Marius

[arminunruh]

Hey so your one project had a gif as a thumbnail picture and it wasn't loaded correctly, not sure why. I just set a jpg as the thumbnail pic and now it works.
Might be a bug

[anais]

Hi Armin,
ok thank you for your answer.
it looks like working now.
About my fullscreen slider addon refund, i still didn t have any answer.
Did you ge tmy messages?
Best,

Anais

[arminunruh]

I think I sent you the refund already?
I only see that you purchased a single license including the fullscreen slider addon with the email anaisgoupy@gmail.com

it doesn't look like you purchased the fullsceen slider addon by itself

[anais]

@arminunruh
Hi Armin,

No I didn´t get any refund.
I understand now that i actually i don´t need any refund cause with the single license i have one free addon, I just like to exchange the fullscreen slider with the caroussel.
How should I do?

Thank you,

Anais

[mariusjopen]

Dear @anais
I wrote Armin about that.

Best!

Marius

[anais]

But Is that possible to do this exchange?
If not, just keep me updated please and i´ll find another way.

Thank you,

Best,

Anais

[arminunruh]

Hey just write an email about this to info@laytheme.com