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  3. Can't upload PNG (transparent background)

Can't upload PNG (transparent background)

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  • P Offline
    P Offline
    PTD
    wrote on Feb 7, 2019, 3:20 AM last edited by
    #1

    Hi Armin,

    Hope all is well!
    I'm unable to upload PNG's with transparent background regardless of the method I try to upload them. It keeps getting imported as JPG.

    Can you please help?

    Thanks!
    Thao

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    0
    • M Offline
      M Offline
      mariusjopen
      Global Moderator
      wrote on Feb 8, 2019, 4:23 PM last edited by
      #2

      Dear @PTD
      that should not be the case.
      Best is if you write me a PM and include your username, password and a link to this conversation.

      Marius

      www.mariusjopen.world

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      • P Offline
        P Offline
        PTD
        wrote on Feb 8, 2019, 9:55 PM last edited by
        #3

        Hi @mariusjopen,

        Sure, I will send you a message! Thank you for looking into this.

        Best regards,
        Thao

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        • M Offline
          M Offline
          mariusjopen
          Global Moderator
          wrote on Feb 11, 2019, 1:09 PM last edited by
          #4

          Dear @PTD
          I deactivated those 3 plugins and now it works. Not sure which one caused the trouble.

          • Autoptimize
          • Imsanity
          • Regenerate Thumbnails

          0_1549890533011_Bildschirmfoto 2019-02-11 um 11.08.13.png

          You do not really need them anyway.

          Best!

          Marius

          www.mariusjopen.world

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          • E Offline
            E Offline
            edgrbnz
            wrote on Oct 15, 2019, 6:12 PM last edited by
            #5
            This post is deleted!
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