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    Full screen slider problem

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    • M
      mimi last edited by

      Hi,

      We are noticing an odd behavior when using Lay Theme’s Fullscreen slider add-on.
      In some computers and browsers the animation runs fine (smooth and constant) but on others the animation is not smooth, I.e shows some image tearing / trembling when one slide passes to another. Using the mouse scroll to pass onto the next slide makes the problem more noticeable in some cases. Please check our video which shows the problem. I'm sending it via wetransfer:
      https://wetransfer.com/downloads/3f3114d70daa942fc06b6a9ee460565220190325225114/629afe5bb279f3eb279116c0ceb4616a20190325225114/c9ec5a

      We don’t understand why it works well on some computers / browsers and others don’t. For example, 2 MacBooks, one from 2015 and other from 2018 both using Chrome, one runs fine and the other doesn’t.

      You can check the website here: http://alexandredelmar.com/develop/treze-corvos
      Maria João Ruivo,

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by mariusjopen

        Dear @mimi
        thank you for sharing the video.

        We will have a look into this.

        Can you tell us on which browsers it causes trouble?

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • arminunruh
          arminunruh Global Moderator last edited by

          Hey I can't reproduce this. :/

          1 Reply Last reply Reply Quote 0
          • M
            mimi last edited by

            @arminunruh
            Hi,
            Are you saying you can't reproduce the video I sent via wetransfer?

            1 Reply Last reply Reply Quote 0
            • M
              mimi last edited by

              Dear Marius,

              The problem is happening mainly in Chrome, I think.

              1 Reply Last reply Reply Quote 0
              • mariusjopen
                mariusjopen Global Moderator last edited by

                Dear @mimi
                I think Armin cannot reproduce the problem on his computer. On the video it is clear.

                I will get back to him.

                Best!

                Marius

                www.mariusjopen.world

                M 1 Reply Last reply Reply Quote 0
                • M
                  mimi @mariusjopen last edited by

                  @mariusjopen
                  Hey guys! I really need an answer to this problem. Have you figured it out?

                  1 Reply Last reply Reply Quote 0
                  • M
                    mimi last edited by

                    Hi again,
                    I noticed that if the option "show a scroll bar" is off, the odd behavior disappears. Do you know the reason? Is this information helpful?

                    1 Reply Last reply Reply Quote 0
                    • M
                      mimi last edited by

                      Dear Lay theme team,

                      It's been 12 days since I comunicate the problem I'm facing using one of your addons - the full screen slider.
                      As I didn't insert any custom css in the website, I don't understand why the addon isn't working perfectly.
                      I designed the site having this addon in mind, so I'm in a hurry now. I really need some answers from you...
                      For me and for the client it's imperative to have the scroll bar active, and when I do that, the bug appears.

                      Thank you,
                      Hope to hear form you soon

                      1 Reply Last reply Reply Quote 0
                      • mariusjopen
                        mariusjopen Global Moderator last edited by

                        Dear @mimi

                        we have another look. Please excuse the waiting time.

                        We do our best!

                        Marius

                        www.mariusjopen.world

                        1 Reply Last reply Reply Quote 0
                        • arminunruh
                          arminunruh Global Moderator last edited by

                          Hey @mimi

                          Sorry that I couldn't do much here.
                          Websites can be janky or stutter when there are animations. That really depends on the computer's power and the animation.

                          The scrollbar off option makes the page animate not by scroll but by css transforms which is more performant.
                          I will do an update of the fullscreen slider and we'll see if that solves the problem but I'm really not sure.
                          It's hard to fix a problem if i cannot reproduce it on my own computer.

                          1 Reply Last reply Reply Quote 0
                          • mountainsuperstd
                            mountainsuperstd last edited by

                            I think I can bring a bit more info about this problem. It's also sometimes visible on Carousel slideshow.

                            I could narrow it to Safari running on MacOs Catalina, in my case at least. It does not happen on Safari running on Sierra, which I have installed on my laptop, or under Chrome, both on Sierra and Catalina. Seems to be a Safari/Catalina specific problem.

                            1 Reply Last reply Reply Quote 0
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                            Before you post

                            Use the Search Feature. Maybe there is already a solution to your issue.

                            1. Update Lay Theme and all Lay Theme Addons
                            2. Disable all Plugins
                            3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                            4. Now see if your problem solved itself
                            5. Go here, see if your problem is listed here:
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