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    Unable to install the lightbox plugin

    Installation Problems
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    • G
      ginab last edited by

      Hi there,

      I never had any problems with installing laytheme plugins, but right now I am unable to install my recently purchased lightbox plugin. After clicking on "Install" with my safari (12.1) or chrome browser it says the plugin doesn't contain any files:

      .0_1559307698537_Bildschirmfoto 2019-05-31 um 14.50.20.png

      What could be wrong?
      Thanks in advance & bests,
      Gina

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @ginab
        ah a bummer!
        Is LayTheme and Wordpress up to date?

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • G
          ginab last edited by ginab

          Hi Marius,

          I solved it by activating a newer PHP version at my webhost. This did the trick.

          But thank you for the reply!
          Best, Gina

          1 Reply Last reply Reply Quote 0
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          Post a link to where the problem is
          I don't answer or check forum DMs, please just post on the forum.
          Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

          Before you post:

          Use the Search Feature. Maybe there is already a solution to your issue.

          1. Update Lay Theme and all Lay Theme Addons
          2. Disable all Plugins
          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
          4. Now see if your problem solved itself
          5. Go here, see if your problem is listed here:
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