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    Site title image makes site go blank

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    • J
      JuS last edited by

      Hello everybody,

      when I select the image option from the site title dropdown in the customizer, the whole site just disappears, i.e. goes white. Not just in the customizer preview, the problem persists when i save the option and publish the site. When the text option is selected, everything works fine. This is a problem that that occurs on two of our websites ( http://amalia.testtest.net and https://josephundsebastian.com), a third site, however, has no problem with it. We tried disabling all scripts we use, no effect. There is no plugin we use on both malfunctioning sites. We can't seem to figure this one out on our own, please help.

      Thanks in advance

      J&S

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      • edgrbnz
        edgrbnz last edited by edgrbnz

        Does this happen right after you select the image option or after you’ve uploaded a picture?
        If it’s the latter: what kind of picture are you using? Is it a komplex SVG?

        Since SVGs have code in them this may be an issue if the code is malformed.
        Just a guess.

        ✦ ✦ ✦

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        • mariusjopen
          mariusjopen Global Moderator last edited by

          Dear @JuS
          good point @edgrbnz
          Also I would try to get rid of all the CUSTOM CODE.

          Maybe a class or ID gets used twice.

          Best is if you write me a PM and include your username, password and a link to this conversation.

          Marius

          www.mariusjopen.world

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Dear @JuS
            when I add an image the image does not show but the site does not go blank.
            Probably you have some CUSTOM CSS code which puts the other content in the foreground.

            Best!

            Marius

            www.mariusjopen.world

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            • J
              JuS last edited by

              Dear Marius,

              Thanks for looking into it. Somehow it did not work out, the site still went blank. Fortunately, we could simply insert the .svg with some basic custom html and css.

              Have a great day and keep up the good work!
              J&S

              1 Reply Last reply Reply Quote 0
              • First post
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              Post a link to where the problem is
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              Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

              Before you post:

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
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              4. Now see if your problem solved itself
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