Site title image makes site go blank

[JuS]

Hello everybody,

when I select the image option from the site title dropdown in the customizer, the whole site just disappears, i.e. goes white. Not just in the customizer preview, the problem persists when i save the option and publish the site. When the text option is selected, everything works fine. This is a problem that that occurs on two of our websites ( http://amalia.testtest.net and https://josephundsebastian.com), a third site, however, has no problem with it. We tried disabling all scripts we use, no effect. There is no plugin we use on both malfunctioning sites. We can't seem to figure this one out on our own, please help.

Thanks in advance

J&S

[edgrbnz]

Does this happen right after you select the image option or after you’ve uploaded a picture?
If it’s the latter: what kind of picture are you using? Is it a komplex SVG?

Since SVGs have code in them this may be an issue if the code is malformed.
Just a guess.

[mariusjopen]

Dear @JuS
good point @edgrbnz
Also I would try to get rid of all the CUSTOM CODE.

Maybe a class or ID gets used twice.

Best is if you write me a PM and include your username, password and a link to this conversation.

Marius

[mariusjopen]

Dear @JuS
when I add an image the image does not show but the site does not go blank.
Probably you have some CUSTOM CSS code which puts the other content in the foreground.

Best!

Marius

[JuS]

Dear Marius,

Thanks for looking into it. Somehow it did not work out, the site still went blank. Fortunately, we could simply insert the .svg with some basic custom html and css.

Have a great day and keep up the good work!
J&S