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    Unable to upload images

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    • C
      clara last edited by

      I'm not able to upload some images. I've had this problem since I installed Laytheme a month ago.. I'm using Safari.

      I read another post about this issue which advised to use a different browser and to re-install lay theme but the person affected said that also didn't work.

      So it was suggested to contact the server. How could the server resolve this issue?

      Thanks! :)

      0_1563862437261_Screen Shot 2019-07-22 at 13.44.59.png

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      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @clara
        can you try to deactivate LayTheme and see if the problem remains?
        What happens when you use a different browser?

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • C
          clara last edited by

          Hi Marius :) @mariusjopen I used Chrome and I have the same problem.. How can I deactivate laytheme? I activated another theme and then reactivated Laytheme - Is that correct?

          Unfortunately it didn't help either :(

          Thanks!

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Dear @clara
            so when you activate another theme? Does the problem remain?

            Best!

            Marius

            www.mariusjopen.world

            C 1 Reply Last reply Reply Quote 0
            • C
              clara @mariusjopen last edited by

              @mariusjopen yes when I activated another theme and then re-activated Laytheme I still had the same problem :/

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              • F
                fernandol97 last edited by fernandol97

                Ive encounted this issue before. I don't think it is lay themes fault, I was on the phone to my hosting provider (go daddy) and they did a number of things in the back end to fix it.

                C 1 Reply Last reply Reply Quote 0
                • C
                  clara @fernandol97 last edited by

                  @fernandol97 thanks for the advice! I will try that

                  1 Reply Last reply Reply Quote 1
                  • mariusjopen
                    mariusjopen Global Moderator last edited by

                    Hi @clara
                    I meant: When another theme is active, is the problem there as well?

                    Best!

                    Marius

                    www.mariusjopen.world

                    1 Reply Last reply Reply Quote 0
                    • First post
                      Last post

                    Before you post

                    Use the Search Feature. Maybe there is already a solution to your issue.

                    1. Update Lay Theme and all Lay Theme Addons
                    2. Disable all Plugins
                    3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                    4. Now see if your problem solved itself
                    5. Go here, see if your problem is listed here:
                    Troubleshooting

                    When you post:
                    1. Post a link to where the problem is
                    2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                    Thanks!

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