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    HTTP error when uploading any images over 1 mb

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    • L
      lmj last edited by lmj

      Hi,

      I have been having this error for a really long time and now it seems to have got even more challenging. Basically if I upload anything that is over 1 MB it fails and I get an HTTP error (the photo of the book spread below the error message was a smaller file I had been able to upload previously.) This error may not be to do with Lay Theme but I'm not really sure - any help much appreciated!

      I am using Chrome.

      0_1564499575712_http error-01.png

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      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @lmj

        can you deactivate LayTheme and see if the problem remains once LayTheme is deactivated?

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • L
          lmj last edited by

          Apologies if this obvious, but do you mean choose to activate a different theme such as Illustratr under Appearance > Themes?

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Dear @lmj
            yes :-)

            Best!

            Marius

            www.mariusjopen.world

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            • L
              lmj last edited by

              Thank you for that clarification Marius :)

              After I changed the theme as suggested I was able to upload an image of over 5mb.

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              • mariusjopen
                mariusjopen Global Moderator last edited by

                Dear @lmj
                ah! Perfect!

                Thank you for letting us know!

                Marius

                www.mariusjopen.world

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                • L
                  lmj last edited by

                  Hi Marius,

                  Is there currently any solution to this other than switching between themes? Or shall I just do that for now and hope it gets solved at some point?

                  Thanks for your help so far :)

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                  • mariusjopen
                    mariusjopen Global Moderator last edited by

                    Dear @lmj
                    so to confirm:
                    As soon as you deactivate LayTheme, you are able to upload files bigger than 5MB?

                    Best!

                    Marius

                    www.mariusjopen.world

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                    • L
                      lmj last edited by

                      Hi, yes I am able to upload files over 1 mb/5mb when Lay Theme is deactivated. I still can't upload anything 1mb or over with Lay Theme on and it's a faff to have to switch every time I want to add an image. Thanks, Laura

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                      • mariusjopen
                        mariusjopen Global Moderator last edited by

                        Dear @lmj
                        Best is if you write me a PM and include your username, password and a link to this conversation.

                        Marius

                        www.mariusjopen.world

                        1 Reply Last reply Reply Quote 0
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