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    Can't see anything in "Customize" inside the "Appearance" menu

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    • A
      andrea last edited by

      As you can see from the screenshot below, when I go on the Appearance menu and then I chose Customize, I can't see the usual menu (Favicon, Menu Style, Site Title, Project Thumbnails etc..).
      I tried with Chrome, Safari and Opera: the problem persists.

      Do any of you know how to solve this?
      Thank you in advance,

      Andrea

      0_1573912112426_Screenshot 2019-11-16 at 13.51.12.png
      1_1573912112428_Screenshot 2019-11-16 at 14.36.43.png

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      • arminunruh
        arminunruh Global Moderator last edited by

        interesting.

        please send me these infos to info@laytheme.com:

        link to this topic
        website address
        username and password for your /wp-admin/ admin area

        O A 2 Replies Last reply Reply Quote 0
        • O
          openair @arminunruh last edited by

          @arminunruh Hi Armin, I am also having this exact same issue on a new project. Shall I also email you the same details? This is my fourth project using Lay Theme and have never had this - or any other - problem. Thanks!

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Dear @openair
            what custom code or plugins do you use?

            Best!

            Marius

            www.mariusjopen.world

            O 1 Reply Last reply Reply Quote 0
            • A
              andrea @arminunruh last edited by

              @arminunruh Thank you Armin, I just sent you the email.
              Let me know!
              Andrea

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              • O
                openair @mariusjopen last edited by

                @mariusjopen Hi Marius, thanks for your reply. I have no custom code, and the only plugin I added was 'Under Construction', which I have used on all previous projects with Lay to date. I also tried removing the plugin but nothing has changed. The only other thing I did was add a woff font.

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                • mariusjopen
                  mariusjopen Global Moderator last edited by

                  Dear @andrea
                  yes. Also send the email:

                  Please send me these infos to info@laytheme.com:

                  link to this topic
                  website address
                  username and password for your /wp-admin/ admin area

                  Best!

                  Marius

                  www.mariusjopen.world

                  1 Reply Last reply Reply Quote 0
                  • O
                    openair last edited by

                    @mariusjopen I also emailed you with all of the details
                    Looking forward to hearing from you :)
                    Sam

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                    • mariusjopen
                      mariusjopen Global Moderator last edited by

                      Sweet! :-D

                      www.mariusjopen.world

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                      • L
                        laurad last edited by

                        Hello @mariusjopen
                        I have the same problem. Sent you email with details. Thank you
                        Laura

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                        • arminunruh
                          arminunruh Global Moderator last edited by

                          hey everybody,
                          thanks for your emails. not really sure what causes this. can you try to use a php version like php 7, this can be configured in your webhost.

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                          • arminunruh
                            arminunruh Global Moderator last edited by arminunruh

                            EDIT:
                            **Ok, seems to be an issue with WordPress 5.3
                            You can downgrade your wordpress version to the previous version using for example https://wordpress.org/plugins/wp-downgrade/
                            **

                            1 Reply Last reply Reply Quote 0
                            • N
                              Naomiyang last edited by

                              same issue here on one of the site I am working on (out of 2)
                              it auto fixed last night and its doing it again.
                              sending a email to you now!

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                              • arminunruh
                                arminunruh Global Moderator last edited by

                                Hey

                                so changing the language in "settings" → "general" → "site language" to a different language, clicking save, and then setting it back seems to do the trick.

                                1 Reply Last reply Reply Quote 0
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                                  Last post
                                Post a link to where the problem is
                                I don't answer or check forum DMs, please just post on the forum.
                                Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

                                Before you post:

                                Use the Search Feature. Maybe there is already a solution to your issue.

                                1. Update Lay Theme and all Lay Theme Addons
                                2. Disable all Plugins
                                3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                                4. Now see if your problem solved itself
                                5. Go here, see if your problem is listed here:
                                Troubleshooting

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                                1. Post a link to where the problem is
                                2. If the problem is difficult to explain, post screenshots / link to a video to explain it

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