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  3. Can't see anything in "Customize" inside the "Appearance" menu

Can't see anything in "Customize" inside the "Appearance" menu

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  • arminunruhA arminunruh

    interesting.

    please send me these infos to info@laytheme.com:

    link to this topic
    website address
    username and password for your /wp-admin/ admin area

    A Offline
    A Offline
    andrea
    wrote on last edited by
    #5

    @arminunruh Thank you Armin, I just sent you the email.
    Let me know!
    Andrea

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    • mariusjopenM mariusjopen

      Dear @openair
      what custom code or plugins do you use?

      Best!

      Marius

      O Offline
      O Offline
      openair
      wrote on last edited by
      #6

      @mariusjopen Hi Marius, thanks for your reply. I have no custom code, and the only plugin I added was 'Under Construction', which I have used on all previous projects with Lay to date. I also tried removing the plugin but nothing has changed. The only other thing I did was add a woff font.

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      • mariusjopenM Offline
        mariusjopenM Offline
        mariusjopen
        Global Moderator
        wrote on last edited by
        #7

        Dear @andrea
        yes. Also send the email:

        Please send me these infos to info@laytheme.com:

        link to this topic
        website address
        username and password for your /wp-admin/ admin area

        Best!

        Marius

        www.mariusjopen.world

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        • O Offline
          O Offline
          openair
          wrote on last edited by
          #8

          @mariusjopen I also emailed you with all of the details
          Looking forward to hearing from you :)
          Sam

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          • mariusjopenM Offline
            mariusjopenM Offline
            mariusjopen
            Global Moderator
            wrote on last edited by
            #9

            Sweet! :-D

            www.mariusjopen.world

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            • L Offline
              L Offline
              laurad
              wrote on last edited by
              #10

              Hello @mariusjopen
              I have the same problem. Sent you email with details. Thank you
              Laura

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              • arminunruhA Offline
                arminunruhA Offline
                arminunruh
                Global Moderator
                wrote on last edited by
                #11

                hey everybody,
                thanks for your emails. not really sure what causes this. can you try to use a php version like php 7, this can be configured in your webhost.

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                • arminunruhA Offline
                  arminunruhA Offline
                  arminunruh
                  Global Moderator
                  wrote on last edited by arminunruh
                  #12

                  EDIT:
                  **Ok, seems to be an issue with WordPress 5.3
                  You can downgrade your wordpress version to the previous version using for example https://wordpress.org/plugins/wp-downgrade/
                  **

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                  • N Offline
                    N Offline
                    Naomiyang
                    wrote on last edited by
                    #13

                    same issue here on one of the site I am working on (out of 2)
                    it auto fixed last night and its doing it again.
                    sending a email to you now!

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                    • arminunruhA Offline
                      arminunruhA Offline
                      arminunruh
                      Global Moderator
                      wrote on last edited by
                      #14

                      Hey

                      so changing the language in "settings" → "general" → "site language" to a different language, clicking save, and then setting it back seems to do the trick.

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                      I also code custom websites or custom Lay features.
                      💿 Email me here: 💿
                      info@laytheme.com

                      Before you post:
                      1. When using a WordPress Cache plugin, disable it or clear your cache.
                      2. Update Lay Theme and all Lay Theme Addons
                      3. Disable all Plugins
                      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                      This often solves issues you might run into

                      When you post:
                      1. Post a link to where the problem is
                      2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                      3. If the problem is difficult to explain, post screenshots / link to a video to explain it
                      Online Users
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                      Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
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