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  3. HELP! Costumizer not loading after update

HELP! Costumizer not loading after update

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  • P Offline
    P Offline
    PascalKueppers
    wrote on last edited by
    #1

    Hi All,

    yesterday i've updated the laytheme and after that we now have some problems with the mobile version of our website, even worser: the customizer don't load!

    what can i do?

    website:
    hartmutnaegele.com

    Thanks for help in advance!

    Pascal

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    • M Offline
      M Offline
      mp
      wrote on last edited by
      #2

      Same Problem for me, the customizer won't load anymore.
      Disabled all plugins, still not loading.

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      • M Offline
        M Offline
        mp
        wrote on last edited by
        #3

        @PascalKueppers just found this and it worked for me:

        http://laythemeforum.com:4567/topic/4742/customize-page-is-completely-empty

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        • arminunruhA Offline
          arminunruhA Offline
          arminunruh
          Global Moderator
          wrote on last edited by
          #4

          if that doesnt work downgrade wordpress to a version like 5.2 using the plugin "WP Downgrade | Specific Core Version"

          make sure to use the plugin properly, just setting a version doesnt change the wordpress version immediately

          you need to go to "update core" and then click update

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          I also code custom websites or custom Lay features.
          šŸ’æ Email me here: šŸ’æ
          info@laytheme.com

          Before you post:
          1. When using a WordPress Cache plugin, disable it or clear your cache.
          2. Update Lay Theme and all Lay Theme Addons
          3. Disable all Plugins
          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

          This often solves issues you might run into

          When you post:
          1. Post a link to where the problem is
          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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