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    White page when i actived lay theme

    Installation Problems
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    • A
      adrienchevalier last edited by adrienchevalier

      Hi Armin,

      I installed wordpress 3.6.1 ( last one, 4.2 seems to have some problems ) then i uploaded the lay.zip and when i actived it, my page /wp-admin et my website turn to a white page and i can do nothing.

      When i delete the folder lay from the folder themes in wp-content on FileZilla my "backoffice" and the default wordpress theme come back.

      I read somthing in the other Topic about Child Theme ( i don't really know what is it) but i don't think i did something like this, i just follow your step to install Lay.

      Did i made a mistake ?
      Adrien

      A 1 Reply Last reply Reply Quote 0
      • A
        adrienchevalier @adrienchevalier last edited by adrienchevalier

        @adrienchevalier
        Ok i managed.
        i just needed to switch on the version 4.2.2 of wordpress inside the backoffice.
        Strange, i couldn't installed the 4.2.2 this morning and i installed the 3.6.1 and then i switch inside the back office to the last version...

        Thanks a lot!

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        • arminunruh
          arminunruh Global Moderator last edited by

          Hey thanks, no problem!
          Yeah lay theme is for the new version of wordpress :)

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          • C
            caromo last edited by

            I had the same problem, but my version of wordpress is 4.5.3! Whan happens with mine?

            thanks

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            • arminunruh
              arminunruh Global Moderator last edited by

              hey caromo!
              Does this help? http://laytheme.com/troubleshooting.html#nothing-shows-up

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              • C
                Conifer87 last edited by

                Hey Armin,
                the thing with the white page happened to me as well and I don't know what to do since I cannot find the code you talk about in "Nothing shows up on my website". My site just turns blank after "activate" and I don't know how to fix this. Just before I clicked on activate it said "Theme successfully installed".
                Thanks for your help!

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                • arminunruh
                  arminunruh Global Moderator last edited by arminunruh

                  Hey Conifer!
                  Can you still access your wordpress admin panel?

                  If you can't the problem can be that your wordpress version that you had installed was too old. In that case please enter your ftp and rename the folder "lay" in "wp-content" -> "themes" to another name like "lay2".
                  This is a way to deactivate your theme when you cannot login to the admin panel anymore.
                  Now please go to your admin panel and update wordpress.
                  Then rename the "lay2" folder to "lay" again. Now activate lay theme.

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                  • C
                    Conifer87 last edited by

                    Great Armin! Thank you so much for your help! That worked!! Best regards

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                    • First post
                      Last post

                    Try this to fix issues before you post:

                    Use the Search Feature. Maybe there is already a solution to your issue.

                    1. Update Lay Theme and all Lay Theme Addons
                    2. Disable all Plugins
                    3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                    4. Now see if your problem solved itself
                    5. Go here, see if your problem is listed here:
                    Troubleshooting

                    When you post:
                    1. Post a link to where the problem is
                    2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                    Thanks!

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