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    'Fatal Error' When Attempting to use Customize

    Bug Reports
    customize fatal error
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    • J
      johndewey last edited by

      Hi, I've recently installed Lay Theme, but I'm completely unable to access the Customize panel. Whenever I click the Customize button, I receive a 'Fatal Error' response like this:

      Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 7680 bytes) in /html/wp-admin/includes/update.php on line 184

      Any thoughts on what's going wrong?

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      • arminunruh
        arminunruh Global Moderator last edited by

        Hmm interesting,
        Can you try this please? https://www.youtube.com/watch?v=s7PPnlJnNOg
        Basically in the video he is editing his .htaccess file and he puts this line into it at the top:
        php_value memory_limit 128M

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        • J
          johndewey last edited by

          that worked - thanks armin!

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          • First post
            Last post

          I don't answer or check forum DMs, please just post on the forum.

          Try this to fix issues before you post:

          Use the Search Feature. Maybe there is already a solution to your issue.

          1. Update Lay Theme and all Lay Theme Addons
          2. Disable all Plugins
          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
          4. Now see if your problem solved itself
          5. Go here, see if your problem is listed here:
          Troubleshooting

          When you post:
          1. Post a link to where the problem is
          2. If the problem is difficult to explain, post screenshots / link to a video to explain it

          Thanks!

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