"Customize" menu + "Appearance / Customize" Menu not accesible anymore

[ThomasH]

Hi there,

I cant' access anymore to "Customize" menu. Page seems to load but stays blank.
Same problem with "Appearance / Customize" Menu.

I'm working on the latest laytheme version, same thing for Wordpress.
I've checked in another browser, without luck.

Any tips?
Thanks in advance!

[mariusjopen]

Dear @ThomasH
Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
Many wishes!
Marius

[ThomasH]

Dear @mariusjopen,

Thanks for your quick reply.
I finally found the solution thanks to your "troubleshooting " page.
http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

Changing the langage solved the problem!
Keep up the good work!

Best,
Thomas

[mariusjopen]

Dear @ThomasH

Ah great! Thank you for sharing and using LayTheme!
Best!
Marius

[james.kirkup]

Hey @mariusjopen

I have the same issue - but have tried to change language / revert back - but no change for me. Any help would be massively appreciated.

James

[mariusjopen]

Dear @james-kirkup
Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
Many wishes!
Marius

[kheesiong]

Hi @mariusjopen

I have the same problem too and tried the above remedies without success. Can I write you a PM with login details and link?

Many thanks
Tian

[mariusjopen]

Dear @kheesiong
yes. Please do.
Best!
Marius

[mariusjopen]

Dear @kheesiong
ok. I can see the problem.
Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
Is Wordpress and LayTheme up to date?
Many wishes!
Marius

[kheesiong]

This post is deleted!

[kheesiong]

Hi @mariusjopen , no third-party plugins or custom JS codes. Only plugins activated are Laytheme Carousel and Fullscreen Slider. Wordpress is 5.4.1 and Laytheme is 3.2.6 (updated this morning) and it's still the same problem

Many thanks

[mariusjopen]

Dear @kheesiong
Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
Many wishes!
Marius

[arminunruh]

Marius and everybody, this is an old problem that's been solved

http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

"solved"

it seems to be some kind of wordpress bug

[CyberSlayers]

Hi Armin,
I tried to change the language, go on private nav link, deactivate all plug-ins, no custom code, even re-install WP...

Still, the customizer stay blank, any idea what else I could try?
http://www.neu.gerryamstutz.com/

Thanks a lot in advance :),
Audrey

[arminunruh]

try to go to projects -> categories
and create a category if there is none

or use the plugin https://wordpress.org/plugins/wp-downgrade/
and downgrade to an older version of wordpress

make sure to read the instructions of the plugin, most ppl think they click sth in the plugin and ur wordpress is downgraded, but u need to click re-install wordpress in dashboard -> updates

[CyberSlayers]

Thanks you, it worked.
I downgraded to 4.9.13 which as a major customizer modification and then came back to the actual version.

Just to share my experience, I tried a couple of the 5.x.x, the problem was still there :-)

Have a good day ,
Audrey

[mariusjopen]

Dear @audreybelaud
Nice!
Thank you for letting us know!
Best and have a wonderful day!
Marius

[patricia]

Hello!

I have the same issue. I’m currently redesigning my website and while updating the menu, the Customizer suddenly stayed blank.

Wordpress, LayTheme and plugins are all up to date. Changing the language unfortunately didn't help either.

Thanks in advance for any help!
Patricia

[Richard]

Dear @patricia

Are you able to take some screenshots of the problem, within your Wordpress back-end of your setup? (plugins, other info you feel relevant) 🔍

Also if we could make sure of the following, to rule out what the issue may be:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

---

Talk soon Patricia & have a wonderful day 🌝

Richard

[patricia]

Hi Richard,

thanks so much for your reply! It's kinda frustrating when you're almost done with redesigning your site. 😅

Everything is up to date. Active plugins are only LayTheme Carousel & Imagehover.

I removed all custom CSS/JS, still the same problem.

There's no menu visible at the current site, but I wanted to use one for the new site. I couldn't access the Customizer anymore, when setting that up. But I have no idea what might have broken it.