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    White Blank Page after newest Update. Now total error! Please help.

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    • V
      vonMatthias last edited by

      hey, somehow the new update made my page crash. I think I first updated only the plugins and I had a white pages after the intro, now.. after then updating the lay-theme > the update stopped and showed me the message INTERNAL SERVER ERROR ..

      what now?

      6d396c4d-41c6-4265-80ca-4849006a9baa-image.png

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      • V
        vonMatthias @vonMatthias last edited by

        @vonMatthias using newest chrome, and website link is studio.vonmatthias.de ..

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        • V
          vonMatthias last edited by

          So the new plugins make my paga white..
          if I disable them, I can see the rest of the page..

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          • arminunruh
            arminunruh Global Moderator last edited by arminunruh

            Yeah that's weird.

            If you like you can send me your FTP details, server, username, password to info@laytheme.com
            and your /wp-admin/ details and website address and a link to this topic

            and then i'll take a look as to why this happens

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            • V
              vonMatthias last edited by

              ok, I did. thanks in advance!

              I found out that I have not updated correctly, since it breaks up.
              some how I cant update..

              53638db8-6781-4ab7-88e1-d4c04b02c3f8-image.png

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              • arminunruh
                arminunruh Global Moderator last edited by

                there might be an issue with your webserver not sure maybe contact your webhost?
                i sent the latest version of lay theme to your email address that you registered on the forum with

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                • V
                  vonMatthias last edited by

                  I got the mail,thanks, so can I just exchange a file with another one in my ftp account or would I need to install the whole thing new?
                  I mean it just worked fine yesterday before the update.. so what would I ask my provider?

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                  • V
                    vonMatthias last edited by

                    I wrote my provider to check about those issues..

                    b2e11b2d-638b-4358-b0c3-99b10c17adaf-image.png

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                    • arminunruh
                      arminunruh Global Moderator last edited by

                      you can activate a different theme, then click on lay theme and click delete, then upload the new version

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                      • arminunruh
                        arminunruh Global Moderator last edited by

                        ah yea you need to set a different php version when you login to your webhost control panel u can do it there

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                        • V
                          vonMatthias last edited by

                          Ok, I am slowly fixing it myself.
                          Still, thumbnail grid will only make 1x1 full page thumbnails, no 2 or 3 in a row.. but I will recheck in 30 min..

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                          • V
                            vonMatthias last edited by

                            If you have time, maybe you can re-check why I can only see ( in any project-Footer) my Thumnails full-page-size, even though I selected 2 thumbs a row.. ? I don't make to fix it : (

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                            • V
                              vonMatthias last edited by

                              Also all the videos don't LoOP anymore, but make a "one-second-stop" by the end of the video.. ..

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                              • V
                                vonMatthias last edited by

                                Loops Solved. Or at least there is almost no delay anymore. Maybe it was my machine or something else. LAST one: the Thumbnail-Grid

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                                • arminunruh
                                  arminunruh Global Moderator last edited by

                                  i think the thumbnail grid in footers should work
                                  make sure u use the latest lay theme versions and clear your cache in your wordpress cache plugin

                                  if that doesnt help please post a link to where u see the problem

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                                  • V
                                    vonMatthias last edited by

                                    https://studio.vonmatthias.de/tommy-cash
                                    The last 5 fullscreen-pics are a thumbnail-grid.. and they should be 2 in a row, not 1.
                                    Its basically on every project.

                                    if I use a browser I never viewed the site before, it still will show 1 pic per line.

                                    Also after emtying the cache for sure.

                                    Do you see it in two rows?..

                                    strangely, in case I just open the footer as site > https://studio.vonmatthias.de/footer

                                    it works..
                                    but scrolling down on any project..
                                    https://studio.vonmatthias.de/if-i-was-me/

                                    it won't..

                                    do you see it?

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                                    • V
                                      vonMatthias last edited by

                                      So yes. Even adding it manually beneath every project would show it in the right way. But having it in the footer and putting this footer with the grid unterneath a project, wond show it right! ..

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                                      • V
                                        vonMatthias last edited by

                                        after installing the update > EVERYTHING WORKS !!!
                                        THANK YOU SO MUCH, ARMIN !

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                                        • Sascha Bente
                                          Sascha Bente last edited by

                                          This post is deleted!
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                                          • First post
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                                          Before you post

                                          Use the Search Feature. Maybe there is already a solution to your issue.

                                          1. Update Lay Theme and all Lay Theme Addons
                                          2. Disable all Plugins
                                          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                                          4. Now see if your problem solved itself
                                          5. Go here, see if your problem is listed here:
                                          Troubleshooting

                                          When you post:
                                          1. Post a link to where the problem is
                                          2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                                          Thanks!

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