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    Website not loading/displaying correctly after latest Laytheme Update. Please help!

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    • P
      PTD last edited by

      Dear Laytheme team,

      After updating Laytheme as well as all plugins to the latest version today, my website is not displaying/loading correctly - something must have gone wrong after the update.
      Website: https://phanthaodang.com/
      Browser: Chrome, Safari (latest version)

      All images in the carousels are not displaying, the next/previous mouse cursor is not appearing and the captions are repeated for some reason.

      Screen Shot 2020-04-21 at 9.00.53 AM.png
      Screen Shot 2020-04-21 at 9.01.08 AM.png
      Screen Shot 2020-04-21 at 9.14.17 AM.png
      Screen Shot 2020-04-21 at 9.14.29 AM.png

      I hope you'll be able to help me fix this issue as soon as you can!

      Many thanks in advance!
      Thao

      1 Reply Last reply Reply Quote 0
      • arminunruh
        arminunruh Global Moderator last edited by

        can you update again?
        i see u have this special issue that i fixed in the latest release: 3.1.4

        if that doesn't work please send a link to this topic and your /wp-admin/ login details to info@laytheme.com

        1 Reply Last reply Reply Quote 0
        • P
          PTD last edited by

          Hi Armin,

          Thank you for your prompt reply! I have already updated to Version: 3.1.4 earlier today.
          The issue and result is still the same.

          I will send you my details right away.

          Thank you so much for looking into this! I very much appreciate it!

          Best,
          Thao

          1 Reply Last reply Reply Quote 0
          • First post
            Last post

          Before you post

          Use the Search Feature. Maybe there is already a solution to your issue.

          1. Update Lay Theme and all Lay Theme Addons
          2. Disable all Plugins
          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
          4. Now see if your problem solved itself
          5. Go here, see if your problem is listed here:
          Troubleshooting

          When you post:
          1. Post a link to where the problem is
          2. If the problem is difficult to explain, post screenshots / link to a video to explain it

          Thanks!

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