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    • A
      ATH54 last edited by

      1. Every time an update is set by you, my website disappears: only one blank page is visible. LAY is then displayed in wordpress under themes with the note "false". Each time I need to delete and reinstall LAYTheme until the same procedure is required before the next update. And that's been quite often in recent times :-((
      2. I can't reinstall "carousel". When I try, a message comes: The destination folder already exists.. Plugin installation failed.
        However, "plugins" indicate, that there are no available Plugins.
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      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @ATH54
        Can you post a link to your website?
        We will then have a look and inspect that!
        Many wishes!
        Marius

        www.mariusjopen.world

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        • A
          ATH54 last edited by

          Here is the Link: http://www.dente-vita.ch

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Dear @ATH54
            Ok, thank you for writing. We will have a look also with Armin and hope to get back to you as soon as possible.
            Thank you for using LayTheme!
            Marius

            www.mariusjopen.world

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            • arminunruh
              arminunruh Global Moderator last edited by

              ok weird!
              maybe some file permission settings aren't correct :/
              in your ftp go to wp-content/plugins

              in there delete the folder laytheme-carousel
              then re-install the carousel addon

              unfortunately i couldn't find anything related to this via google

              please send your ftp server and login details, website address and /wp-admin/ login and a link to this topic to info@laytheme.com and i will try to see why this could happen

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              • First post
                Last post
              Post a link to where the problem is
              I don't answer or check forum DMs, please just post on the forum.
              Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

              Before you post:

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

              When you post:
              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

              Thanks!

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