web site disappears

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1. Every time an update is set by you, my website disappears: only one blank page is visible. LAY is then displayed in wordpress under themes with the note "false". Each time I need to delete and reinstall LAYTheme until the same procedure is required before the next update. And that's been quite often in recent times :-((
2. I can't reinstall "carousel". When I try, a message comes: The destination folder already exists.. Plugin installation failed.
   However, "plugins" indicate, that there are no available Plugins.

Dear @ATH54
Can you post a link to your website?
We will then have a look and inspect that!
Many wishes!
Marius

Here is the Link: http://www.dente-vita.ch

Dear @ATH54
Ok, thank you for writing. We will have a look also with Armin and hope to get back to you as soon as possible.
Thank you for using LayTheme!
Marius

ok weird!
maybe some file permission settings aren't correct :/
in your ftp go to wp-content/plugins

in there delete the folder laytheme-carousel
then re-install the carousel addon

unfortunately i couldn't find anything related to this via google

please send your ftp server and login details, website address and /wp-admin/ login and a link to this topic to info@laytheme.com and i will try to see why this could happen