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    [Mobile version] Html5 videos not showing in carousel

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    • A
      anthonyvernerey last edited by anthonyvernerey

      Hi Armin & Marius,

      Since the last update of LayTheme, videos in the carousel aren't showing anymore. We only have this issue on the mobile version, the desktop version is working perfectly fine. Although we did all the updates of laytheme & carousel, it's still not working.

      That would be nice if you could take a look! :)
      Here is a link to our website: http://aletheia.works/

      Best,
      Anthony

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @anthonyvernerey
        Ok, thank you for writing. We will have a look also with Armin and hope to get back to you as soon as possible.
        Thank you for using LayTheme!
        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • arminunruh
          arminunruh Global Moderator last edited by

          hey thanks for the heads up, will try and look into this and fix this tomorrow

          1 Reply Last reply Reply Quote 0
          • H
            HGDumont75 last edited by

            Hi @mariusjopen & @arminunruh !
            Did you find a solution to our problem with videos in carousel?

            Thanks,
            Hugo

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            • arminunruh
              arminunruh Global Moderator last edited by

              its working again now, no?
              your graphic design is rlly amazing wow

              H 1 Reply Last reply Reply Quote 0
              • H
                HGDumont75 @arminunruh last edited by

                @arminunruh Hello Armin, thanks for your kind words!
                It seems that now, with the last update, we see the placeholder image (before it was just black) instead of the video. So it's better but we can't see video aha!

                1 Reply Last reply Reply Quote 0
                • arminunruh
                  arminunruh Global Moderator last edited by

                  haha

                  you need to edit the carousel, then edit the video element inside and activate autoplay

                  if it doesn't work please create a screenshot of the exact slide and where it is so i can see which video doesnt work and send it to info@laytheme.com and send a link to this topic

                  1 Reply Last reply Reply Quote 1
                  • A
                    anthonyvernerey last edited by

                    Hello Armin,
                    It seems that it’s working again! Thanks a lot for the help!

                    Best,
                    Anthony

                    1 Reply Last reply Reply Quote 0
                    • H
                      HGDumont75 last edited by

                      @arminunruh Unfortunately, it seems that it’s not working again. I sent you all the details on your mail. Thanks!

                      1 Reply Last reply Reply Quote 0
                      • First post
                        Last post

                      Try this to fix issues before you post:

                      Use the Search Feature. Maybe there is already a solution to your issue.

                      1. Update Lay Theme and all Lay Theme Addons
                      2. Disable all Plugins
                      3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                      4. Now see if your problem solved itself
                      5. Go here, see if your problem is listed here:
                      Troubleshooting

                      When you post:
                      1. Post a link to where the problem is
                      2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                      Thanks!

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