Could you please post a link to your website as well as a screenshot example of the issues,
I would love to try an re-create your issue but unsure of your exact setup,
As a must ask, do you have any Third-party plugins installed that when de-activated change anything?
Are Both Lay Theme (theme) up to date as well as the addons?
Lastly do you have any Custom CSS, JS or HTML than when temporarily removed change the issue?
Apologies that this thread slipped through Sophie, if none of the above apply i would love to help, especially if this is a bug, the solution will help others in the community as well,
If so could you please write in 'Chat' a PM and include the username & password to your Wordpress Admin panel and a link to this conversation.
( Don't post your private information on this thread :) )
Best wishes & i hope to help soon