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    Links in carousel are messed up

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    • H
      hannesmalo last edited by hannesmalo

      Hello dear people,

      I’ve a strange problem with my carousel-addon since updating Laytheme to 3.2.9; updating the carousel add-on to version 1.6.1; adding SSL to my domain and updating php to version 7.3 (maybe that was too much at once)

      So I’m using carousels a lot as animated project thumbnails. I used to link all images, so when you click them, they guide you into the project. See here :

      Screen Shot 2020-05-18 at 18.16.08.png

      Now they’re not linked anymore, they just do the slide effect and when I want to set up a new link, it doesn’t change anything. When hovering on it, you’ll get weird link previews (with Chrome in the left corner), like : www.alls for a project of me, which is usally set up to : www.hannesmilan.de/four-walls  See here

      Screen Shot 2020-05-18 at 18.17.38.png

      So it seems to me, that something messed something up. Does anyone know what can cause that ?

      Things I’ve tried :

      • Checked and reseted every linked image in the carousels
      • Checked other links; they're fine, every project-thumbnail works
      • Changing PHP version of my website back to 7.2
      • Checked different browsers

      That’s pretty much it. Unfortunately I don’t understand a lot of PHP, so I can’t imagine if the error is because of the update.

      I’m using Chrome Version 80.0.3987.106 and you’ll find the thumbnails at www.hannesmilan.de/graphic

      Thanks for your help !

      Hannes

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @hannesmalo
        Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
        Is Wordpress and LayTheme up to date?
        Many wishes!
        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • H
          hannesmalo last edited by

          Hey Marius,

          thanks for your fast answer !
          In fact, I’ve deleted a lot of plugins today, because I didn’t used them anymore. But none of them was working with the appereance of links or the carousel add-on.

          I’m using the current version 5.4.1 of Wordpress and LayTheme 3.2.9 as well, like written above. JS codes are deleted as well. Problem remains.

          So it’s strange, I’ve tried to put a carusel with an linked image on all my sites and somthing always makes those weird links.

          Screen Shot 2020-05-18 at 21.56.56.png

          I don’t get it.

          1 Reply Last reply Reply Quote 0
          • mariusjopen
            mariusjopen Global Moderator last edited by

            Dear @hannesmalo
            Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
            Many wishes!
            Marius

            www.mariusjopen.world

            1 Reply Last reply Reply Quote 0
            • arminunruh
              arminunruh Global Moderator last edited by

              thanks for the heads up, i fixed it!

              1 Reply Last reply Reply Quote 0
              • H
                hannesmalo last edited by

                Yes, it works ! Thank you guys a lot !

                1 Reply Last reply Reply Quote 0
                • mariusjopen
                  mariusjopen Global Moderator last edited by

                  Dear @hannesmalo
                  Nice!
                  Thank you for letting us know!
                  Best and have a wonderful day!
                  Marius

                  www.mariusjopen.world

                  1 Reply Last reply Reply Quote 0
                  • S
                    STUDIO.CDW last edited by

                    Hello dear Team of Laytheme,

                    I've got the same issue with carousel since the last update on my website:
                    www.studiocdw.de

                    I'm using Firefox 76.0.1.

                    Would you please so kind and help me too?

                    1 Reply Last reply Reply Quote 0
                    • mariusjopen
                      mariusjopen Global Moderator last edited by

                      Dear @STUDIO-CDW
                      Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
                      Is Wordpress and LayTheme up to date?
                      Many wishes!
                      Marius

                      www.mariusjopen.world

                      1 Reply Last reply Reply Quote 0
                      • arminunruh
                        arminunruh Global Moderator last edited by

                        so i think i did fix the problem, can you update your carousel addon and try again?

                        1 Reply Last reply Reply Quote 0
                        • S
                          STUDIO.CDW last edited by

                          I deactivated the third-party plugins, WP + Carousel is up to date.
                          I also refreshed the browser and the problem remains.

                          1 Reply Last reply Reply Quote 0
                          • V
                            voggeneder last edited by voggeneder

                            I also have the same probleme as illustrated in the original post. would those who managed to fix the error care to elaborate on their steps findings? here are my specs, any help would by highly appreciated

                            • faulty carousel: https://www.voggeneder.net/wp
                            • PHP 7.4 (checked 7.2 & 7.3 yet no avail)
                            • Lay Theme Version: 3.7.2
                            • WordPress 5.6.1
                            • all aux plugins disabled & up to date

                            Error reproduced in
                            MacBookPro11,5 10.14.6

                            • Safari 14.0.3
                            • Firefox 85.0.1 (64-Bit)
                            1 Reply Last reply Reply Quote 0
                            • Richard
                              Richard Global Moderator last edited by

                              Dear @voggeneder

                              Yes, the same occurance of link paths getting cut short: Screen Shot 2021-02-11 at 4.36.32 PM.png :

                              Have forwarded this to Armin and will get back to you shortly.

                              Best wishes & thank you for your patience in the meantime - Have a wonderful day

                              Richard

                              V 1 Reply Last reply Reply Quote 0
                              • V
                                voggeneder @Richard last edited by voggeneder

                                thanks @Richard-K, my php-fu is way too rusty to be able to fix the jumbled code.

                                edit: @STUDIO-CDW further up seems to still haven't fixed the error as well, maybe you could take a look at his site as well.

                                1 Reply Last reply Reply Quote 0
                                • arminunruh
                                  arminunruh Global Moderator last edited by

                                  @voggeneder can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                                  V 1 Reply Last reply Reply Quote 0
                                  • V
                                    voggeneder @arminunruh last edited by

                                    @arminunruh copy that, sent you a mail last week. thank you in advance
                                    .

                                    1 Reply Last reply Reply Quote 0
                                    • M
                                      Malwin last edited by

                                      I have encountered the same/similar problem. As soon as I implement a project in the carousel the link to it gets cut off. When I link an image manually to the project it works. The site I am working on is more or less bare bone at this time and has no plugins installed other then the Lay Theme ones. All latest updates are also installed. I wrote you guys a mail with all the details, topic and logins.

                                      1 Reply Last reply Reply Quote 2
                                      • A
                                        Anna_ last edited by

                                        I have unfortunately the same problem. I already tried to disable the custom css and the extern plugins but neither of it worked. I would appreciate your help.

                                        1 Reply Last reply Reply Quote 0
                                        • Richard
                                          Richard Global Moderator last edited by

                                          Dear @Anna_

                                          Sorry to hear that you are experiencing issue, could you please describe the problem in more detail? I wish to understand better please. Also if you could post a link to the Website and Carousel in question that would be wonderful.


                                          Talk soon Anna & have a wonderful day 🌝
                                          Richard
                                          A 1 Reply Last reply Reply Quote 0
                                          • A
                                            Anna_ @Richard last edited by

                                            @Richard Hey Richard thanks for your reply. The website is www.annaslobodnik.de . The carousel plugin is on the main side. For me it's the same issue like described further above. I used the carousel with project thumbnails, now the links to the projects won't work anymore. So if i click on the pictures nothing happens. If I use right click and "open in new tab" it opens a tab but with a strange not working link. I have some external plugins and a bit of custom css, but i already tried to disable them and nothing changed. I would really appreciate your help with that. Thank you :)

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post

                                            Try this to fix issues before you post:

                                            Use the Search Feature. Maybe there is already a solution to your issue.

                                            1. Update Lay Theme and all Lay Theme Addons
                                            2. Disable all Plugins
                                            3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                                            4. Now see if your problem solved itself
                                            5. Go here, see if your problem is listed here:
                                            Troubleshooting

                                            When you post:
                                            1. Post a link to where the problem is
                                            2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                                            Thanks!

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