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    Problem with password protection

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    • D
      dnlbrv last edited by

      Hello, I have a project grid with password protected projects, when I pinch a project, in the dialog password window the site menu disappears and when I go back with the browser the site menu is missing. Equal if I enter in a not protected project, the menu is missing. Any idea?

      the link is:
      www.bravo.studio/notepad

      Thanks in advance.

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Dear @dnlbrv
        Ok, thank you for writing. We will have a look also with Armin and hope to get back to you as soon as possible.
        Thank you for using LayTheme!
        Marius

        www.mariusjopen.world

        D 2 Replies Last reply Reply Quote 0
        • D
          dnlbrv @mariusjopen last edited by

          @mariusjopen Thanks a lot! For a better investigation I can disable all custom code if you want, but the problem is the same.
          Regards

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          • D
            dnlbrv @mariusjopen last edited by

            @mariusjopen any notice about this question? Thanks in advance.

            1 Reply Last reply Reply Quote 0
            • arminunruh
              arminunruh Global Moderator last edited by

              ok i will work on this

              D 2 Replies Last reply Reply Quote 0
              • D
                dnlbrv @arminunruh last edited by

                @arminunruh okey, thanks for answer.

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                • D
                  dnlbrv @arminunruh last edited by dnlbrv

                  @arminunruh, I discovered the problem, the cause is
                  "Activate custom phone layouts" in Lay Options panel. When I deactivate this option the site menu don't disappears more. When "Activate custom phone layouts" is active the menu disappears when I navigate between pages. Any idea for this, because I need the phone layouts. Thanks in advance.

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                  • arminunruh
                    arminunruh Global Moderator last edited by

                    Hey @dnlbrv

                    So I just had time to look at this issue.
                    I cannot reproduce this on my lay theme installation.

                    Please try to remove all of your custom JavaScript and custom HTML code and then try if the problem persists.

                    If it does:
                    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                    D 2 Replies Last reply Reply Quote 0
                    • D
                      dnlbrv @arminunruh last edited by

                      @arminunruh sorry, I is my fault. I have a personal html code in the mobile version of footer and this interrupt the ajax charge I think. Sorry if you have waste your time in this. Thanks a lot.

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                      • D
                        dnlbrv @arminunruh last edited by

                        @arminunruh Finally I solved this, is a bad personal code in a mobile version footer. Thanks again.

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                        • mariusjopen
                          mariusjopen Global Moderator last edited by

                          Dear @dnlbrv
                          Perfect! Glad to hear!
                          Many wishes!
                          Marius

                          www.mariusjopen.world

                          1 Reply Last reply Reply Quote 0
                          • First post
                            Last post

                          Try this to fix issues before you post:

                          Use the Search Feature. Maybe there is already a solution to your issue.

                          1. Update Lay Theme and all Lay Theme Addons
                          2. Disable all Plugins
                          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                          4. Now see if your problem solved itself
                          5. Go here, see if your problem is listed here:
                          Troubleshooting

                          When you post:
                          1. Post a link to where the problem is
                          2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                          Thanks!

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