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    UNREGISTERED Version?

    Bug Reports
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    • Hayo Gebauer
      Hayo Gebauer last edited by

      I'm getting this notification:

      UNREGISTERED version of Lay Theme. Please enter your License Key.

      However I've been having LayTheme for quite some time now, never had this problem!?

      1 Reply Last reply Reply Quote 0
      • arminunruh
        arminunruh Global Moderator last edited by

        Hello Hayo,
        If you downloaded lay theme while it was free you didnt get a license key. In this case you may use lay theme without a key, it will still work.

        1 Reply Last reply Reply Quote 1
        • Adele
          Adele last edited by

          Hello,

          I'm getting the same notification:
          UNREGISTERED version of Lay Theme. Please enter your License Key.

          I bought my version last march and got the "Lay Theme Single License with Fullscreen Slider Addon Key".
          I enter the key in the License Key Management and get this:
          Unexpected Error! The query returned with an error.

          An idea what is going wrong? I did use it on a friend's no longer existing website to show him the possibilities of the theme but i deactivated it soon after.

          Thank you!

          1 Reply Last reply Reply Quote 0
          • arminunruh
            arminunruh Global Moderator last edited by

            Hey Adele,
            Currently the key activation doesn't work on all webhosts. Especially on strato it doesn't work… I'm trying to fix this, but this could take a while.

            1 Reply Last reply Reply Quote 0
            • Adele
              Adele last edited by

              Hi,
              Ok! For information i'm at OVH for the webhost. As long as i can use lay theme it i'm fine.
              Cheers

              1 Reply Last reply Reply Quote 0
              • D
                danielaires last edited by

                Hello

                I'm having the same notification on wordpress. I can't upload any new image so I wonder if that it's the reason.
                I purchased lay theme but can't find any key.

                Thanks

                1 Reply Last reply Reply Quote 0
                • arminunruh
                  arminunruh Global Moderator last edited by arminunruh

                  Hey daniel,
                  Maybe you cannot upload images anymore, because your webspace is full. What is the error message that you're getting? It's not because of a missing key.

                  I can see that you downloaded lay theme when it was free. See, the email that you sent me. It is a response to an email that says "you purchased lay theme for 0.00$".

                  If you got lay theme when it was free you didn't receive a key. In this case you may use lay theme without a key, it will still work.

                  1 Reply Last reply Reply Quote 0
                  • Adele
                    Adele last edited by

                    Hey Daniel,
                    Have you found out if your image uploading problem is linked to your webspace? Because mine is not full but when I click on "Add Image" and "Edit" nothing happens anymore and no error message.
                    All the others (Add Video, Text, Project, More) are working perfect.

                    1 Reply Last reply Reply Quote 0
                    • arminunruh
                      arminunruh Global Moderator last edited by

                      Hey Adele!

                      Sounds like it could be a bug. Could I please take a look in your admin panel? You can send your admin login data to armin.unruh@gmail.com with a link to this topic please.

                      1 Reply Last reply Reply Quote 0
                      • Adele
                        Adele last edited by

                        Hi Armin
                        Indeed just back to say that i fixed the bug that was I think linked to malwares. I can upload images and edit again :) Thank you for your time!

                        1 Reply Last reply Reply Quote 2
                        • R
                          RC last edited by

                          Hi Armin,

                          I just bought a lay theme license one hour ago. I am also using the OVH hoster ( like adele) and get an error when trying to activate through the license key.
                          Is there already any solution ? What is actually changing when when I am activating the license key? Can I start working on the webpage or am I missing some options; when not activating?

                          Cheers
                          RC

                          1 Reply Last reply Reply Quote 0
                          • arminunruh
                            arminunruh Global Moderator last edited by

                            Hey RC!
                            There is no fix yet. Gonna try and fix it soon. Basically if you activate your theme, it makes the "unregistered version, please activate" message go away. :) Other than that everything is working also without activating the key.

                            1 Reply Last reply Reply Quote 0
                            • R
                              RC last edited by RC

                              Thanks for your fast answer !

                              1 Reply Last reply Reply Quote 0
                              • First post
                                Last post
                              Post a link to where the problem is if possible, please <3
                              I don't answer or check forum DMs, please just post on the forum.
                              Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

                              Before you post:

                              Use the Search Feature. Maybe there is already a solution to your issue.

                              1. Update Lay Theme and all Lay Theme Addons
                              2. Disable all Plugins
                              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                              4. When using a WordPress Cache plugin, disable it or clear your cache. Now see if your problem solved itself.
                              Go here, see if your problem is listed here:
                              Troubleshooting

                              When you post:
                              1. Post a link to where the problem is
                              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                              Thanks!

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