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  3. HTTP Error 500 after Project Update

HTTP Error 500 after Project Update

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  • arminunruhA Offline
    arminunruhA Offline
    arminunruh
    Global Moderator
    wrote on last edited by
    #7

    @frnzgrnwld

    thanks for the heads up!
    This seems to be a new issue related to php 7.4

    Really sorry this took so long to get through to me.
    I just did a fix for this. Could you update lay theme and try again?

    If it doesn't work:
    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

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    0
    • F Offline
      F Offline
      frnzgrnwld
      wrote on last edited by
      #8

      Hi @arminunruh,

      thanks for your reply! I just sent you an e-mail as this problem still exists after the update.

      Thank you!
      Best
      Franz

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      0
      • RichardR Offline
        RichardR Offline
        Richard
        Global Moderator
        wrote on last edited by
        #9

        Dear @frnzgrnwld

        Checking in! :)
        Have you found a solution to your issue?

        Best
        Richard

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        0
        • G Offline
          G Offline
          Georges
          wrote on last edited by
          #10

          Also suffering from this exact same problem. Was there any solution to this?

          G 1 Reply Last reply
          0
          • G Georges

            Also suffering from this exact same problem. Was there any solution to this?

            G Offline
            G Offline
            Georges
            wrote on last edited by
            #11

            @Georges In case it's of use, the site with this issue is type.practise.studio

            1 Reply Last reply
            0
            • G Offline
              G Offline
              Georges
              wrote on last edited by
              #12

              Not to hijack this thread, but on further inspection, it's only this one page where I'm encountering the HTTP Error 500 upon making any text update and hitting “Update”. And this is the only page where I've updated some of the links with the new Image Hover Add-on feature. Other pages are updating fine. Could it be something to do with this new Add-on? Hope this helps with solving the issue! Please help!

              1 Reply Last reply
              0
              • G Offline
                G Offline
                Georges
                wrote on last edited by
                #13

                Sorry: this is the actual page with the issue, as described in my previous comment: type.practise.studio/references

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                • RichardR Offline
                  RichardR Offline
                  Richard
                  Global Moderator
                  wrote on last edited by
                  #14

                  Dear @Georges

                  If your sure that it isn't any third-party-plugins or Custom HTML,CSS or JS code creating problems & that by de-activating these the problem still remains

                  Please can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                  Thank you for using Lay Theme

                  Sincerely
                  Richard

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                  • arminunruhA Offline
                    arminunruhA Offline
                    arminunruh
                    Global Moderator
                    wrote on last edited by
                    #15

                    thx

                    this bug is related to php 7.4
                    if you're experiencing this bug please use php 7.3 or 7.2 for now, I'm still trying to fix this bug!

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                    • arminunruhA Offline
                      arminunruhA Offline
                      arminunruh
                      Global Moderator
                      wrote on last edited by arminunruh
                      #16

                      actually after further inspection this seems to be an issue with the configuration of mod_security of some dreamhost websites.
                      mod_security is a firewall that thinks when saving a post with lay theme this is a server attack.
                      I'm in contact with Dreamhost.

                      I had a case with someone else where we had the exact same problem. He solved it by switching to PHP 7.2 or 7.3 in the webhost control panel.

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                      • arminunruhA Offline
                        arminunruhA Offline
                        arminunruh
                        Global Moderator
                        wrote on last edited by
                        #17

                        Hey James,
                        So I talked to Dreamhost Customer Support and they said you can turn off mod_security using this tutorial:
                        https://help.dreamhost.com/hc/en-us/articles/215947927

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                        0
                        • G Offline
                          G Offline
                          Georges
                          wrote on last edited by
                          #18

                          Thanks very much for the extra work here, Armin. I hope this helps the original poster and everyone else with this issue. I turned off mod_security, waited 10–15 mins, and now it's all working again, I'm back to updating that page without any HTTP errors.

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                          • R Offline
                            R Offline
                            rubensousaborges
                            wrote on last edited by
                            #19

                            Howdy,

                            I tried to update the Lay Theme and Wordpress today and now my website is down.

                            URL is: www.rubensousa.net

                            I can't access anything anymore (also not the admin page) due to "HTTP ERROR 500".

                            I'm in the middle of sending job applications and this is so urgent to fix. Any help would be more than Welcome! :x

                            Ruben

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                            • RichardR Offline
                              RichardR Offline
                              Richard
                              Global Moderator
                              wrote on last edited by
                              #20

                              Dear @rubensousaborges

                              Have emailed and messaged you on previous post :)

                              Best wishes
                              Ricahrd

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