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Lay Theme Forum

Customizer is not loading ...

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  • B Offline
    B Offline
    bp
    wrote on last edited by
    #1

    Hello there,
    unfortunately the customizing in the theme backend does not work for us.
    It doesn't load, so it doesn't show menu items.

    best regards

    Screenshot and console text attached.

    Bildschirmfoto 2020-07-16 um 11.06.30.png

    underscore.min.js?ver=1.8.3:formatted:954 Uncaught SyntaxError: Invalid or unexpected token
        at new Function (<anonymous>)
        at Function.v.template (underscore.min.js?ver=1.8.3:formatted:954)
        at wp-util.min.js?ver=5.4.2:2
        at i.renderContent (load-scripts.php?c=1&load[chunk_0]=wp-hooks,heartbeat,customize-controls,customize-widgets,accordion,wp-sanitize,customize-nav-menus,mce-view,imgareaselect,image-e&load[chunk_1]=dit,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,customize-models,customize-views,updates,quicktags,jquery-ui-positi&load[chunk_2]=on,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=5.4.2:formatted:2229)
        at Object.<anonymous> (load-scripts.php?c=1&load[chunk_0]=wp-hooks,heartbeat,customize-controls,customize-widgets,accordion,wp-sanitize,customize-nav-menus,mce-view,imgareaselect,image-e&load[chunk_1]=dit,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,customize-models,customize-views,updates,quicktags,jquery-ui-positi&load[chunk_2]=on,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=5.4.2:formatted:2105)
        at i (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:formatted:1332)
        at Object.add [as done] (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:formatted:1347)
        at Function.<anonymous> (load-scripts.php?c=1&load[chunk_0]=wp-hooks,heartbeat,customize-controls,customize-widgets,accordion,wp-sanitize,customize-nav-menus,mce-view,imgareaselect,image-e&load[chunk_1]=dit,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,customize-models,customize-views,updates,quicktags,jquery-ui-positi&load[chunk_2]=on,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=5.4.2:formatted:2102)
        at i (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:formatted:1332)
        at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:formatted:1386)
    
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    0
  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #2

    Dear @bp

    Strange indeed

    A first ask -

    Is Lay Theme Up to date?
    is Wordpress up to date?

    Best
    Rich

    1 Reply Last reply
    0
  • B Offline
    B Offline
    bp
    wrote on last edited by
    #3

    yes, both are up to date ...

    1 Reply Last reply
    0
  • B Offline
    B Offline
    bp
    wrote on last edited by
    #4

    can you help us?
    maybe send us a new installation or something like that?
    we need to work with the theme.

    thnx

    1 Reply Last reply
    0
  • K Offline
    K Offline
    kpyda
    wrote on last edited by
    #5

    Hi All,
    I have similar situation after the last update. Customize is not loading.

    All the best

    1 Reply Last reply
    0
  • O Offline
    O Offline
    otto
    wrote on last edited by otto
    #6

    same here

    1 Reply Last reply
    0
  • arminunruhA Offline
    arminunruhA Offline
    arminunruh Global Moderator
    wrote on last edited by
    #7

    hey please try this:
    http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

    1 Reply Last reply
    0
  • V Offline
    V Offline
    vernandel
    wrote on last edited by
    #8

    hey, its still not working after changing the language ...
    any news here?
    thank you
    g

    1 Reply Last reply
    0
  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #9

    Dear @vernandel

    *Please confirm the Following, the Customizer should be working:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
 (version 4.1.8)

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue. (most likely)

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.


    If necessary send me your login details via message on 'Chats' and i can take a closer look 🔍

    Note: Please do not disclose any private info on the thread itself


    Best
    Richard
    1 Reply Last reply
    0
  • I Offline
    I Offline
    ik
    wrote on last edited by
    #10

    Hi there, I'm facing the same problem. I have tried everything proposed above, language changed, everything updated, no plugins installed but from lay theme itself, custom key activated (again). Customizer still not loading/blank. Did you find another solution for this?
    Thank you!

    1 Reply Last reply
    0
  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #11

    Dear @ik

    Could you post a link to your website or any relevant screenshots may help 🌝


    Best
    Richard
    1 Reply Last reply
    0
  • A Offline
    A Offline
    alessia
    wrote on last edited by
    #12

    Hello,

    I am having troubles with the customizing, It doesn't load so it doesn't show menu items. Both Wordpress and Laytheme are up to date; WordPress Cache plugin and all the unused plugins are disabled; then I don’t have any warning "PHP Update required”. What can I do?

    Screenshot attached.

    Schermata 2022-05-25 alle 09.42.21.png

    Thanks 🙏🏻

    1 Reply Last reply
    0
  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #13

    Dear @alessia

    Thank you for confirming the standard updates etc, if the following test does not work:

    https://laytheme.com/troubleshooting.html#customizer-does-not-show-up

    Then i would be happy to login and take a closer look 🔍
    You could contact me via 'Chats' with details or if you feel more comfortable via the email: licensekeys@laytheme.com

    ( i see you have messaged me via chats already)

    Note: please do not disclose any personal info on the thread itself 🌝


    Best wishes
    Richard
    1 Reply Last reply
    0
  • G Offline
    G Offline
    gschill
    wrote on last edited by
    #14

    Hi there, I had this problem as well.
    I found out, that in my case it was an issue with my safari browser. With firefox everything works fine. Maybe this helps somebody

    1 Reply Last reply
    1

Before you post:

Use the Search Feature. Maybe there is already a solution to your issue.

1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. When using a WordPress Cache plugin, disable it or clear your cache.

Now see if your problem solved itself.

Go here, see if your problem is listed here:
Troubleshooting

When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it

Thanks!
Post a link to where the problem is if possible, please <3
I don't answer or check forum DMs, please just post on the forum.
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