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    Can't click on thumbnails to see the project

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    • M
      mary-raphael last edited by

      Very much enjoy the lay theme.
      But somehow discovered a problem that can't click on thumbnails to see the project.

      It happens on desktop browsers in:
      Safari
      Chrome
      Opera
      It used to work fine in firefox but now only works through right click "open page in new tab"

      On mobile:
      in Opera browser thumbnails don't react on clicking,
      a project can be accessed through "open page in new tab"-> renewing the page till its loaded.

      in Safari browser thumbnails don't react on clicking,
      through "open page in new tab"-> sometimes loads no content with error "cannot decode raw data"

      Thanks a lot in advance for your help!:smiley:

      http://www.mary-universe.com/graphic/

      1 Reply Last reply Reply Quote 0
      • arminunruh
        arminunruh Global Moderator last edited by

        hello mary-raphael!
        Hmm I'm sure this is a rare bug that has to do with the project arrows feature. I would like to debug this, but I would need to access your wordpress admin panel to see exactly whats going on.

        Could you please send me your wordpress admin panel login data to armin.unruh@gmail.com ? Please provide a link to this topic. Thank you!

        1 Reply Last reply Reply Quote 0
        • M
          mary-raphael last edited by

          Thanks a lot for looking into this, Armin! I sent the login details!

          1 Reply Last reply Reply Quote 0
          • O
            olgabm last edited by

            Hello, I´m having the same problem, should i send my login data as well?

            1 Reply Last reply Reply Quote 0
            • arminunruh
              arminunruh Global Moderator last edited by

              hey can you post your website link?

              1 Reply Last reply Reply Quote 0
              • S
                Serge last edited by

                Hi, I am also having this issue. www.saskiawilson.com

                1 Reply Last reply Reply Quote 0
                • mariusjopen
                  mariusjopen Global Moderator last edited by

                  Hi Serge!

                  I just checked your Custom CSS code and noticed that you are putting a box on top of the image. This box gets displayed on hover at the desktop version.

                  Hover is not possible on smartphones and you should try do deactivate it for the phone version.

                  Can you try this and let me know if the problem remains?

                  All the best!

                  Marius

                  www.mariusjopen.world

                  1 Reply Last reply Reply Quote 0
                  • P
                    PS last edited by

                    Hey folks
                    I've similar problems whit my page. i see the thumbnails and can also click on them but in the project is then only the text without images in it. It happens only on desktop browser from Microsoft (Edge and Explorer), with all the others it works well.

                    Thank you, you guys are great!

                    http://www.maurusfrei.ch

                    1 Reply Last reply Reply Quote 0
                    • First post
                      Last post

                    I don't answer or check forum DMs, please just post on the forum.

                    Try this to fix issues before you post:

                    Use the Search Feature. Maybe there is already a solution to your issue.

                    1. Update Lay Theme and all Lay Theme Addons
                    2. Disable all Plugins
                    3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                    4. Now see if your problem solved itself
                    5. Go here, see if your problem is listed here:
                    Troubleshooting

                    When you post:
                    1. Post a link to where the problem is
                    2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                    Thanks!

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