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    Internal Server Error when updating pages

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    • P
      purdy19 last edited by

      Every time I try and update content on my pages, I'm getting an Internal Server Error. I've been onto my hosting account and everything is fine their end. If I disable the theme I'm able to make updates and I've checked that I'm running on the latest version...any reason this would be happening?

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      • Richard
        Richard Global Moderator last edited by

        Dear @purdy19

        Is it possible to post a link to your website or maybe i am assuming correctly that you have disabled Lay Theme for the time being to work further?

        Do you have Third-party plugins installed that when de-activated allow Lay Theme to operate?

        Best Wishes
        Richard

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        • Richard
          Richard Global Moderator last edited by

          Dear @purdy19

          I wanted to follow up and Apologise if my suggestion didn't help you find a solution.

          If de-activating any third-party-plugins and temporarily removing any Custom CSS,HTML, & JS additions does not isolate the problem

          Then please can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
          And we will take a deeper look.

          Thank you for you Patience, For using Lay Theme and for being Awesome :)

          Sincerely
          Richard

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          • First post
            Last post

          Try this to fix issues before you post:

          Use the Search Feature. Maybe there is already a solution to your issue.

          1. Update Lay Theme and all Lay Theme Addons
          2. Disable all Plugins
          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
          4. Now see if your problem solved itself
          5. Go here, see if your problem is listed here:
          Troubleshooting

          When you post:
          1. Post a link to where the problem is
          2. If the problem is difficult to explain, post screenshots / link to a video to explain it

          Thanks!

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