Website down again after update
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hey @Richard-Keith
many thanks for your reply.
I made an update of the current lay-theme version and now the website of the client is down: https://www.jewelsbasel.comI tried all the suggestions you are giving at the forum, but I couldn't fix it, till now.
Would be great to get some help.
Cheers!
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hey @Richard-Keith and @FloMo
When a website is down after updating this can often be related to people updating their addons but not their theme or updating their theme and not the addons.
There was a major change in lay theme and all addons needed updating.
This issue here is likely solved by doing the steps that are noted above:
and
@FloMo please make sure to read and do the steps that I mention in that text at the top of the forum
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many thanks! It works again.
There is one more thing which is bothering me; The Mobile Version backend design somehow is buggy (see picture attached). I can not properly edit the pages any more since everything is just 1/6 visible.Would be amazing to get some help here as well.
Cheers!
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Dear @FloMo
I will forward this straight away!
I wanted to apologise for not being as helpful as i could with the last posts.
Please to help the process can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
As always thank you for using Lay Theme, for being Awesome & for your patience :)
Best wishes & and have wonderful day
Sincerely
Richard
Before you post:
- When using a WordPress Cache plugin, disable it or clear your cache.
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
- If the problem is difficult to explain, post screenshots / link to a video to explain it