Hello there,
a clients website I did with laytheme is down after the update.
The troubleshooting advices of your website didn't work so far, would be great to get some help.
Cheers,
Flo
Website down again after update
Hello there,
a clients website I did with laytheme is down after the update.
The troubleshooting advices of your website didn't work so far, would be great to get some help.
Cheers,
Flo
Dear @FloMo
Are you able to describe your problem more specifically
Just wish to understand better :)
Sincerely
Richard
hey @Richard-Keith
many thanks for your reply.
I made an update of the current lay-theme version and now the website of the client is down: https://www.jewelsbasel.com
I tried all the suggestions you are giving at the forum, but I couldn't fix it, till now.
Would be great to get some help.
Cheers!
Dear @FloMo
Your getting a few errors related to your Carousel, Is it possible to de-activate it shortly to make sure?
Best
Richard
@Richard-Keith Sure.
could you mabye contact me via hello@florianhauer.de when you would be ready to check, so I deactivate Carousel (btw. how do i do this?)
Best,
florian
hey @Richard-Keith and @FloMo
When a website is down after updating this can often be related to people updating their addons but not their theme or updating their theme and not the addons.
There was a major change in lay theme and all addons needed updating.
This issue here is likely solved by doing the steps that are noted above:
and
@FloMo please make sure to read and do the steps that I mention in that text at the top of the forum
many thanks! It works again.
There is one more thing which is bothering me; The Mobile Version backend design somehow is buggy (see picture attached). I can not properly edit the pages any more since everything is just 1/6 visible.
Would be amazing to get some help here as well.
Cheers!
Dear @FloMo
I will forward this straight away!
I wanted to apologise for not being as helpful as i could with the last posts.
Please to help the process can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
As always thank you for using Lay Theme, for being Awesome & for your patience :)
Best wishes & and have wonderful day
Sincerely
Richard