Website down again after update

[FloMo]

Hello there,

a clients website I did with laytheme is down after the update.
The troubleshooting advices of your website didn't work so far, would be great to get some help.

Cheers,
Flo

[Richard]

Dear @FloMo

Are you able to describe your problem more specifically
Just wish to understand better :)

Sincerely
Richard

[FloMo]

hey @Richard-Keith
many thanks for your reply.
I made an update of the current lay-theme version and now the website of the client is down: https://www.jewelsbasel.com

I tried all the suggestions you are giving at the forum, but I couldn't fix it, till now.

Would be great to get some help.

Cheers!

[Richard]

Dear @FloMo

Your getting a few errors related to your Carousel, Is it possible to de-activate it shortly to make sure?

Best
Richard

[FloMo]

@Richard-Keith Sure.
could you mabye contact me via hello@florianhauer.de when you would be ready to check, so I deactivate Carousel (btw. how do i do this?)
Best,
florian

[arminunruh]

hey @Richard-Keith and @FloMo

When a website is down after updating this can often be related to people updating their addons but not their theme or updating their theme and not the addons.

There was a major change in lay theme and all addons needed updating.

This issue here is likely solved by doing the steps that are noted above:

and

@FloMo please make sure to read and do the steps that I mention in that text at the top of the forum

[FloMo]

many thanks! It works again.
There is one more thing which is bothering me; The Mobile Version backend design somehow is buggy (see picture attached). I can not properly edit the pages any more since everything is just 1/6 visible.

Would be amazing to get some help here as well.

Cheers!

[Richard]

Dear @FloMo

I will forward this straight away!

I wanted to apologise for not being as helpful as i could with the last posts.

Please to help the process can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

As always thank you for using Lay Theme, for being Awesome & for your patience :)

Best wishes & and have wonderful day

Sincerely
Richard