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    Can't update laytheme

    Installation Problems
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    • V
      viktorhor last edited by

      Hey there!

      I can't update my Laytheme version.

      Below the the screenshot, it's shows that, I can update.

      Screenshot 2020-08-11 at 13.17.42.png

      When I click the "update here" button it's showing me this screen:

      Screenshot 2020-08-11 at 13.23.32.png

      The other thing that's not the latest version of Laytheme 3.3.9.

      How can I fix this?

      Thanks!

      1 Reply Last reply Reply Quote 0
      • Richard
        Richard Global Moderator last edited by

        Dear @viktorhor

        Im just looking through some past threads where others had some issues updating.

        Just as a first step is this of interest to you?

        http://laythemeforum.com:4567/topic/3405/can-t-update-laytheme/4

        http://laythemeforum.com:4567/topic/5558/update-bug-on-3-0-5-can-t-update/2?_=1597325218261

        http://laythemeforum.com:4567/search?term=cannot update&in=posts&matchWords=all&sortBy=relevance&sortDirection=desc&showAs=posts

        If not -
        Best is if you write an email to info@laytheme.com and include a link to this conversation.

        Best wishes
        Richard

        1 Reply Last reply Reply Quote 0
        • V
          viktorhor last edited by

          Dear @Richard-Keith

          Thank's for help! I just send and e-mail!

          Regards,
          V.

          1 Reply Last reply Reply Quote 0
          • V
            viktorhor last edited by

            Dear @Richard-Keith,

            Did you received my e-mail, I sent one, about 2-3 days ago?

            Thanks,

            Viktor

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            • arminunruh
              arminunruh Global Moderator last edited by arminunruh

              hey please try to disable your webhost's firewall.

              or probably: sometimes you need to click around in the dashboard more often and like go to some page, then go back to "dashboard" -> "updates" and do that a couple of times and then it shows up on "dashboard" -> "updates"

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              • V
                viktorhor last edited by

                @arminunruh

                I already turned off the firewall, at my web host in my Cloudflare as well, refreshed the page a few times, moved to other pages, etc. Unfortunately, I still can't update.

                1 Reply Last reply Reply Quote 0
                • V
                  viktorhor last edited by

                  @arminunruh

                  I bought a few days ago the new image hover addon, installed it, and want to use it, but as I understand I can't with the older versions, right?

                  1 Reply Last reply Reply Quote 0
                  • V
                    viktorhor last edited by

                    @arminunruh hey,

                    my host told me that they can't turn off the firewall, it was a misunderstanding, I thought I switched it off. So, maybe you can send via a link the new lay version, or somehow solve this problem.

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                    • arminunruh
                      arminunruh Global Moderator last edited by

                      sure, i'm sending it now!

                      1 Reply Last reply Reply Quote 0
                      • arminunruh
                        arminunruh Global Moderator last edited by

                        also viktor your email contact@viktorhorvath.com does not work, i cannot send emails to that address

                        i used your gmail address now

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                        • V
                          viktorhor last edited by

                          @arminunruh thank's, I've already installed, but I'm faced with another 2 bugs.

                          1. the parallax on cover img is not working anymore
                          2. the html 5 video doesn't load as well

                          here is a link for example https://viktorhorvath.com/tabe-2

                          1 Reply Last reply Reply Quote 0
                          • V
                            viktorhor last edited by

                            find another one:

                            1. Scroll element transitions (is also doesn't work)
                            1 Reply Last reply Reply Quote 0
                            • V
                              viktorhor last edited by

                              I tried to publish a new project, but the publish button is inactive, so after the update seems like everything at the website is crushed.

                              Screenshot 2020-08-19 at 09.10.54.png

                              1 Reply Last reply Reply Quote 0
                              • V
                                viktorhor last edited by

                                btw, a few times I turned off then turned on all the features (parallax, scroll animation etc.)

                                1 Reply Last reply Reply Quote 0
                                • Richard
                                  Richard Global Moderator last edited by

                                  Dear @viktorhor

                                  Thank you for getting back to us and providing a visual reference,
                                  I will forward this straight away.

                                  Alongside this can you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                                  Thank you for being awesome and for using Lay Theme.

                                  Best
                                  Richard

                                  1 Reply Last reply Reply Quote 0
                                  • V
                                    viktorhor last edited by

                                    Dear @Richard-Keith,

                                    Thank's for prompt reply!

                                    I've already solved the problem, my site crushed down because the shortpixel and the wp-rocket plugins did something wrong.

                                    All the Best

                                    V.

                                    1 Reply Last reply Reply Quote 0
                                    • Richard
                                      Richard Global Moderator last edited by

                                      Dear @viktorhor

                                      Awesome! :)

                                      Thank you for following up and providing the conclusion.
                                      Really helps with threads for others in the future

                                      Great to have you with Lay Theme and for helping the Forum community

                                      Best wishes
                                      Richard

                                      1 Reply Last reply Reply Quote 0
                                      • arminunruh
                                        arminunruh Global Moderator last edited by

                                        Hello @viktorhor I also tried sending u an email to ur email address contact@viktorhorvath.com
                                        However, it says "There was a temporary problem delivering your message to contact@viktorhorvath.com. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently."

                                        Just a heads up for u

                                        1 Reply Last reply Reply Quote 0
                                        • V
                                          viktorhor last edited by

                                          This post is deleted!
                                          1 Reply Last reply Reply Quote 0
                                          • First post
                                            Last post

                                          Try this to fix issues before you post:

                                          Use the Search Feature. Maybe there is already a solution to your issue.

                                          1. Update Lay Theme and all Lay Theme Addons
                                          2. Disable all Plugins
                                          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                                          4. Now see if your problem solved itself
                                          5. Go here, see if your problem is listed here:
                                          Troubleshooting

                                          When you post:
                                          1. Post a link to where the problem is
                                          2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                                          Thanks!

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