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    Update not working…

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    • M
      mrrpringle last edited by

      Hi, my client keeps getting this message emailed to them:

      Howdy! Themes failed to update on your site at http://roscross.net.

      Please check your site now. It’s possible that everything is working. If there are updates available, you should update.

      These themes failed to update:

      • Lay Theme version 3.4.1*

      I checked and manually updated the latest version but this keeps happening. Any idea what's going on? Thanks!

      1 Reply Last reply Reply Quote 0
      • Richard
        Richard Global Moderator last edited by

        Dear @mrrpringle

        Are also the Addons that go along with the theme up-to-date?

        Armin has posted in a previous thread:

        "When a website is down after updating this can often be related to people updating their addons but not their theme or updating their theme and not the addons.

        There was a major change in lay theme and all addons needed updating.

        This issue here is likely solved by doing the steps that are noted above:

        screenshot-2020-08-17-at-09.35.03.png

        and

        screenshot-2020-08-17-at-09.35.31.png

        please make sure to read and do the steps that I mention in that text at the top of the forum"

        If your problem still occurs then please:

        Write an email to info@laytheme.com and include a link to this conversation with your login info.

        Many wishes
        Sincerely
        Ricahrd

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        • M
          mrrpringle last edited by

          Hello,

          Thanks for your response.

          The website is not down and the addons/theme are up to date. I've also entered the license key.

          My client is still receiving this email (twice a day):Screen Shot 2020-08-25 at 9.10.04 AM.png

          I've now updated the theme & website (seemingly successfully) 3 or more times. Is there anything else I can do to prevent these emails?

          Thank you.

          1 Reply Last reply Reply Quote 0
          • Richard
            Richard Global Moderator last edited by Richard

            Dear @mrrpringle

            And on your Webhost when checking the Email settings, there isn't anything occuring there?

            If not Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

            I have googled the issue but still have found no solution as of yet that doesn't involve pasting code in the wp_functions file.

            Let me know, and thank you as always for using Lay Theme!

            Richard

            1 Reply Last reply Reply Quote 0
            • M
              mrrpringle last edited by

              Thanks Richard. I sent an email. Appreciate your help thus far.

              1 Reply Last reply Reply Quote 0
              • Richard
                Richard Global Moderator last edited by

                Dear @mrrpringle

                Thankyou :)
                Will get back to you soon.

                Until then thank you for your patience and best wishes

                Sincerely
                Richard

                1 Reply Last reply Reply Quote 0
                • arminunruh
                  arminunruh Global Moderator last edited by

                  hey!
                  i haven't seen this issue before. can you ask your website host about what may be happening?
                  maybe theres insufficient disk space or your servers firewall restrictions are too tight? not sure

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post

                  Try this to fix issues before you post:

                  Use the Search Feature. Maybe there is already a solution to your issue.

                  1. Update Lay Theme and all Lay Theme Addons
                  2. Disable all Plugins
                  3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                  4. Now see if your problem solved itself
                  5. Go here, see if your problem is listed here:
                  Troubleshooting

                  When you post:
                  1. Post a link to where the problem is
                  2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                  Thanks!

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