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    Issue with mobile layout

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    • A
      alistairwilliams last edited by

      Hi there, I've been using the theme for a while and has been working great but all of a sudden the Shopify products on my site (via the Buy button code) have duplicated. I'm not coder but it seems to be when the mobile layout is implemented that the double up of product happens on Desktop and then disappears on mobile totally.

      example: https://www.stayercycles.com/wheels/cx-wheelset

      Any suggestions of what this maybe? Many thanks AL

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      • Richard
        Richard Global Moderator last edited by

        Dear @alistairwilliams

        Nothing was added recently that could have caused the change except for an update? E.g Custom Code or Another plugin?
        There are always issues with third-party plugins, however

        Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

        We will have a look
        Many wishes!
        Richard

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        • arminunruh
          arminunruh Global Moderator last edited by arminunruh

          hey @alistairwilliams

          please dont email your bug to me and post it on the forum.
          usually i dont do email support.

          we talked about this via email and I said:

          "Hey Alistair

          This is because of some changes made in the way lay theme shows the custom phone layout.
          For this to work properly you need to disable custom phone layout.
          Now if there is a custom phone layout the markup will exist with the desktop phone layout side-by-side.
          It seems that the same shopify button cannot exist twice on a page. so then it doesn't work properly.

          You can either disable the feature "custom phone layout" in "lay options"

          or you can use the old lay theme version and old versions of plugins
          if you choose to do that, let me know which lay theme plugins you use"

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          • First post
            Last post

          Try this to fix issues before you post:

          Use the Search Feature. Maybe there is already a solution to your issue.

          1. Update Lay Theme and all Lay Theme Addons
          2. Disable all Plugins
          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
          4. Now see if your problem solved itself
          5. Go here, see if your problem is listed here:
          Troubleshooting

          When you post:
          1. Post a link to where the problem is
          2. If the problem is difficult to explain, post screenshots / link to a video to explain it

          Thanks!

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