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    Lay Theme disappeared when updating theme

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    • P
      pete last edited by

      Hi there!

      I've been using laytheme for a year or so, I have just tried to update it from the wordpress dashboard, and now it has disappeared and my website is down. Would anyone be able to advise on this?

      Screenshot 2020-08-25 at 11.43.54.png

      Following this, I've noticed that laytheme is broken and the stylesheet is missing:

      Screenshot 2020-08-25 at 11.48.41.png

      Many thanks!

      P 1 Reply Last reply Reply Quote 0
      • P
        pete @pete last edited by

        @pete Apologies, forgot to say I'm using OS Mojave with Safari 13.1.2

        1 Reply Last reply Reply Quote 0
        • N
          neunzehnachtneun last edited by

          Hi @pete!
          Have you already tried to reinstall laytheme from scratch?
          I guess that could work.

          1 Reply Last reply Reply Quote 0
          • P
            pete last edited by

            Heya thanks for the reply! Do you know if all the content be unchanged?

            When I installed Laytheme the first time, I lost all my old content, so bit scared of doing that again!

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            • Richard
              Richard Global Moderator last edited by Richard

              Dear @pete

              I was curious too!
              I De-actived & Deleted My Lay Theme
              and re-installed it from the basic original Folder - Lay.zip,

              My content was still there waiting,
              Screen Shot 2020-08-26 at 8.03.25 PM.png
              Screen Shot 2020-08-26 at 8.03.32 PM.png
              Screen Shot 2020-08-26 at 8.03.39 PM.png

              "Projects" now being "Posts" -

              And then when re-installed My content was still there,
              Screen Shot 2020-08-26 at 8.11.45 PM.png

              I would always advise backing up the folders through your Webhost as a safety precaution, be careful :)

              Hope this helps

              Best
              Richard

              1 Reply Last reply Reply Quote 0
              • First post
                Last post

              Try this to fix issues before you post:

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

              When you post:
              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

              Thanks!

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