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  3. Lay Theme disappeared when updating theme

Lay Theme disappeared when updating theme

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  • P Offline
    P Offline
    pete
    wrote on last edited by
    #1

    Hi there!

    I've been using laytheme for a year or so, I have just tried to update it from the wordpress dashboard, and now it has disappeared and my website is down. Would anyone be able to advise on this?

    Screenshot 2020-08-25 at 11.43.54.png

    Following this, I've noticed that laytheme is broken and the stylesheet is missing:

    Screenshot 2020-08-25 at 11.48.41.png

    Many thanks!

    P 1 Reply Last reply
    0
    • P pete

      Hi there!

      I've been using laytheme for a year or so, I have just tried to update it from the wordpress dashboard, and now it has disappeared and my website is down. Would anyone be able to advise on this?

      Screenshot 2020-08-25 at 11.43.54.png

      Following this, I've noticed that laytheme is broken and the stylesheet is missing:

      Screenshot 2020-08-25 at 11.48.41.png

      Many thanks!

      P Offline
      P Offline
      pete
      wrote on last edited by
      #2

      @pete Apologies, forgot to say I'm using OS Mojave with Safari 13.1.2

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      • N Offline
        N Offline
        neunzehnachtneun
        wrote on last edited by
        #3

        Hi @pete!
        Have you already tried to reinstall laytheme from scratch?
        I guess that could work.

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        • P Offline
          P Offline
          pete
          wrote on last edited by
          #4

          Heya thanks for the reply! Do you know if all the content be unchanged?

          When I installed Laytheme the first time, I lost all my old content, so bit scared of doing that again!

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          • RichardR Offline
            RichardR Offline
            Richard
            Global Moderator
            wrote on last edited by Richard
            #5

            Dear @pete

            I was curious too!
            I De-actived & Deleted My Lay Theme
            and re-installed it from the basic original Folder - Lay.zip,

            My content was still there waiting,
            Screen Shot 2020-08-26 at 8.03.25 PM.png
            Screen Shot 2020-08-26 at 8.03.32 PM.png
            Screen Shot 2020-08-26 at 8.03.39 PM.png

            "Projects" now being "Posts" -

            And then when re-installed My content was still there,
            Screen Shot 2020-08-26 at 8.11.45 PM.png

            I would always advise backing up the folders through your Webhost as a safety precaution, be careful :)

            Hope this helps

            Best
            Richard

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            I also code custom websites or custom Lay features.
            šŸ’æ Email me here: šŸ’æ
            info@laytheme.com

            Before you post:
            1. When using a WordPress Cache plugin, disable it or clear your cache.
            2. Update Lay Theme and all Lay Theme Addons
            3. Disable all Plugins
            4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

            This often solves issues you might run into

            When you post:
            1. Post a link to where the problem is
            2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
            3. If the problem is difficult to explain, post screenshots / link to a video to explain it
            Online Users
            Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
            laytheme.com
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