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  3. Backround image does not appear in full hight in the browser

Backround image does not appear in full hight in the browser

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  • H Offline
    H Offline
    HW
    wrote on last edited by HW
    #1

    Hallo,

    I just started working with Lay Theme and would be glad, if you could help me with this problem:
    the Backround image does not appear in full hight in the browser and there is a white horizontal bar at the top of the browser window. I used "use Browser Hight for Row Hight" and "set Row Image Backround". In the gridder it appears correctly. What am I doing wrong? The same effect appears, when I am using the Lay Theme Addon Carousel.

    Here is a picture of the browser window (1) and the original test-picture (2)

    1.)
    Screenshot_2020-08-30 — test.jpg

    2,)
    P1080835.JPG

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @HW

      Please could you post a link to your website if you are able? :)
      Could you also take a screenshot of your Gridder setup and any other relevant areas?

      Then we can have a look at that!

      Best Wishes
      Richard

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      • H Offline
        H Offline
        HW
        wrote on last edited by HW
        #3

        Dear Richard,

        thanks a lot for your attention to my problem. In between I solved the problem with the white bar... But the problem with the background image is still existing. This is the link: https://www.hannahwolf.eu/home/test
        And this is the screenshot of the gridder:Screenshot HW gridder.jpg
        Do you need another screenshot?

        Best wishes
        Hannah

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by
          #4

          Dear @HW

          When i view the page, I see your image showing in full height, am i missing something that I can help with?

          Also with Plugins installed such as "Elementor" you are likely to run into clashes between Elementor and Lay Theme in the Future,

          Let me Know if you have any further questions.

          Best
          Richard

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          • H Offline
            H Offline
            HW
            wrote on last edited by
            #5

            Dear Richard,

            thanks a lot for the tip concerning elementor! - I removed it.
            The problem still is, that in my browser window (firefox latest version / browser window: full display width and hight) the image is cut of at the bottom:
            Screenshot HW cut.jpg
            But if I minimize (minimize botton) the browser window, the image is shown correctly:
            Screenshot HW full hight.jpg
            I hope you can help me...

            Best wishes
            Hannah

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            • H Offline
              H Offline
              HW
              wrote on last edited by
              #6

              P.S.:

              I just used the browser microsoft edge and there the problem doesn't exist. May be there is a compatibility problem just with firefox?

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              • RichardR Offline
                RichardR Offline
                Richard
                Global Moderator
                wrote on last edited by
                #7

                Dear @HW

                Apologies for my absence,
                I wanted to follow up and see if you still had any issues or questions,

                Sincerely
                Richard

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                I also code custom websites or custom Lay features.
                šŸ’æ Email me here: šŸ’æ
                info@laytheme.com

                Before you post:
                1. When using a WordPress Cache plugin, disable it or clear your cache.
                2. Update Lay Theme and all Lay Theme Addons
                3. Disable all Plugins
                4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                This often solves issues you might run into

                When you post:
                1. Post a link to where the problem is
                2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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