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    Error Page when uploading lay.zip

    Installation Problems
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    • L
      leandaheler last edited by

      I have been trying to upload the laytheme zip file to my new website, as I have restarted it. It is displaying this error message https://www.leandaheler.com/wp-admin/update.php?action=upload-theme

      What should I do?

      Thanks, Leanda

      1 Reply Last reply Reply Quote 0
      • Richard
        Richard Global Moderator last edited by

        Dear @leandaheler

        Sorry if this is the wrong question right now, but i wish to help, just to clarify?

        Did you upload the compressed file or the opened "zip"?

        Did you upload the Lay Theme file into Plugins instead of Themes?

        Could you please take a screenshot of the problem as when i view your site I am getting:

        Screen Shot 2020-09-03 at 6.14.38 PM.png

        Is everything ok there?

        Best wishes & let me know

        Sincerely
        Richard

        1 Reply Last reply Reply Quote 0
        • First post
          Last post

        Try this to fix issues before you post:

        Use the Search Feature. Maybe there is already a solution to your issue.

        1. Update Lay Theme and all Lay Theme Addons
        2. Disable all Plugins
        3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
        4. Now see if your problem solved itself
        5. Go here, see if your problem is listed here:
        Troubleshooting

        When you post:
        1. Post a link to where the problem is
        2. If the problem is difficult to explain, post screenshots / link to a video to explain it

        Thanks!

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