customizer is not loading (Uncaught SyntaxError: Invalid or unexpected token)

[schmarcopolo]

Hey everyone,
I updated the new version from lays theme version 3.4.8 and the customizer isn't loading anymore.
I've already deactivated every plugin and try to solve the problem that way - it didn't work.

The console give me that error message : customize.php:5831 Uncaught SyntaxError: Invalid or unexpected token

I've also tried to change my site language in the settings and change it back to the original - it didn't work.

please help, thanks

[Richard]

Dear @schmarcopolo

Some early de-bugging steps before we move forwards if you are able:

As you mentioned your Lay Theme is up to date, however are any Addon's that you may have purchased also up to date?

Additionally do you have any Custom HTML, CSS or Javascript that when temporarily removed resolves the issue?

Does this troubleshooting help you?
https://laytheme.com/troubleshooting.html#customizer-does-not-show-up

If none of the above work for you and you do believe it is a Bug we would love to know as we can then resolve it quickly for you as well as other users who have this issue,

If so,
could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

And we will get back to you shortly,

In the meantime thank you for using Lay Theme and your patience with these issues,

Best wishes

Sincerely
Richard

[schmarcopolo]

Hey Richard

problem is solved.

it was a problem with a password protection add on

https://passwordprotectwp.com/?utm_source=user-website&utm_medium=author_link&utm_campaign=ppwp_lite

deactivated it and now everything works fine.

thanks for your help

[Richard]

Dear @schmarcopolo

Thank you for the quick reply
And to confirm that your problem is solved, this helps others with similar issues as well,

Best wishes and as always thank you for using Lay Theme

Sincerely
Richard

[arminunruh]

Ah interesting!