I'm having an issue with the carousel in my home page. Currently it is set to show 3 projects thumbnails with 10px of space between them, during play the carousel sometimes splits the images that are shown in half, meaning that it shows half of one image and half of another image. This is not supposed to happen. The correct way should be showing one full image and cutting the other one accordingly. This started to happen some time ago, I don't recall exactly, but it was working fine at some point. Maybe this was caused by one of the latests Lay Theme or Carousel Add-on updates?
Some early de-bugging steps before we move forwards if you are able:
As you mentioned your Lay Theme is up to date, however are any Addon's that you may have purchased also up to date?
Do you have any third-party plugins that when de-activated resolve the issue?
If none of the above work for you and you do believe it is a Bug we would love to know as we can then resolve it quickly for you as well as other users who have this issue,
could you please send your website address, /wp-admin/ username and password and a link to this topic to email@example.com?
And we will get back to you shortly,
In the meantime thank you for using Lay Theme and your patience with these issues,
All other add-ons are up to date, same goes for the Lay Theme.
I have disabled all the plugins that I'm using and the issue remains. I have enabled them again as I don't think these plugins are causing the issue (Updrafts, Disable Real MIME Check, TranslatePress - Multilingual, WP Content Copy Protection & No Right Click, WP Statistics and Yoast SEO). If you think any of them can be causing issues let me know and I can disabled them again.
I'll be sending you an email with the information for you to connect to my site.
Thanks in advance.
Hey can you try one thing, can you remove the images from the carousel, then re-insert the images?
A while ago i changed the carousel to also have use some width and height values for positioning calculations. However, that only works for newly inserted images.
Let me know if that worked.
Ok. I just did what you suggested then I cleared the cache and the issue remains. One thing I forgot to mention before... this is only happening with the carousel in my home page, which is showing projects thumbnails. I have other three carousels in my site showing images and they all work as expected. Not sure if that helps you narrow down the issue...
Before you post:
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
- When using a WordPress Cache plugin, disable it or clear your cache.
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- If the problem is difficult to explain, post screenshots / link to a video to explain it