Carousel not showing the full image when show multiple slides active

[amehechen]

Hello,

I'm having an issue with the carousel in my home page. Currently it is set to show 3 projects thumbnails with 10px of space between them, during play the carousel sometimes splits the images that are shown in half, meaning that it shows half of one image and half of another image. This is not supposed to happen. The correct way should be showing one full image and cutting the other one accordingly. This started to happen some time ago, I don't recall exactly, but it was working fine at some point. Maybe this was caused by one of the latests Lay Theme or Carousel Add-on updates?

Thanks,

Angel.

[Richard]

Dear @amehechen

Some early de-bugging steps before we move forwards if you are able:

As you mentioned your Lay Theme is up to date, however are any Addon's that you may have purchased also up to date?

Do you have any third-party plugins that when de-activated resolve the issue?

Additionally do you have any Custom HTML, CSS or Javascript that when temporarily removed resolves the issue?

If none of the above work for you and you do believe it is a Bug we would love to know as we can then resolve it quickly for you as well as other users who have this issue,

If so,
could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

And we will get back to you shortly,

In the meantime thank you for using Lay Theme and your patience with these issues,

Best wishes

Sincerely
Richard

[amehechen]

@Richard-Keith ,

I currently have no custom HTML, CSS or Javascript code enabled on my site.
All other add-ons are up to date, same goes for the Lay Theme.
I have disabled all the plugins that I'm using and the issue remains. I have enabled them again as I don't think these plugins are causing the issue (Updrafts, Disable Real MIME Check, TranslatePress - Multilingual, WP Content Copy Protection & No Right Click, WP Statistics and Yoast SEO). If you think any of them can be causing issues let me know and I can disabled them again.

I'll be sending you an email with the information for you to connect to my site.

Thanks in advance.

Ángel.

[Richard]

Dear Angel @amehechen

Thank you for the Quick Response,
It appears you are not the only one with this issue,

Looking into it and will get back to you shortly,

Best wishes

Sincerely
Richard

[arminunruh]

Working on it! It's a bug

[amehechen]

@arminunruh Thanks!

[arminunruh]

Hey can you try one thing, can you remove the images from the carousel, then re-insert the images?

A while ago i changed the carousel to also have use some width and height values for positioning calculations. However, that only works for newly inserted images.

Let me know if that worked.

[amehechen]

@arminunruh ,

I did this before reporting the bug. I'll try again and let you know though.

Regards,
Ángel.

[amehechen]

@arminunruh ,

Ok. I just did what you suggested then I cleared the cache and the issue remains. One thing I forgot to mention before... this is only happening with the carousel in my home page, which is showing projects thumbnails. I have other three carousels in my site showing images and they all work as expected. Not sure if that helps you narrow down the issue...

Regards,
Ángel.

[Richard]

Dear @amehechen

Will forward this and get back to you shortly,

In the meantime, please feel free to ask further questions and as always, thank you for using Lay Theme.

Sincerely
Richard

[arminunruh]

@amehechen

Ah yea ok that might help! I'm taking a look!

[arminunruh]

hey so this should be fixed now with the latest version of the carousel addon (y)