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  3. Carousel not showing the full image when show multiple slides active

Carousel not showing the full image when show multiple slides active

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  • A Offline
    A Offline
    amehechen
    wrote on last edited by
    #1

    Hello,

    I'm having an issue with the carousel in my home page. Currently it is set to show 3 projects thumbnails with 10px of space between them, during play the carousel sometimes splits the images that are shown in half, meaning that it shows half of one image and half of another image. This is not supposed to happen. The correct way should be showing one full image and cutting the other one accordingly. This started to happen some time ago, I don't recall exactly, but it was working fine at some point. Maybe this was caused by one of the latests Lay Theme or Carousel Add-on updates?

    Screenshot 2020-09-14_09-03-53-016.jpg

    Screenshot 2020-09-14_09-12-23-066.jpg

    Thanks,

    Angel.

    1 Reply Last reply
    0
    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @amehechen

      Some early de-bugging steps before we move forwards if you are able:

      As you mentioned your Lay Theme is up to date, however are any Addon's that you may have purchased also up to date?

      Do you have any third-party plugins that when de-activated resolve the issue?

      Additionally do you have any Custom HTML, CSS or Javascript that when temporarily removed resolves the issue?

      If none of the above work for you and you do believe it is a Bug we would love to know as we can then resolve it quickly for you as well as other users who have this issue,

      If so,
      could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

      And we will get back to you shortly,

      In the meantime thank you for using Lay Theme and your patience with these issues,

      Best wishes

      Sincerely
      Richard

      A 1 Reply Last reply
      0
      • RichardR Richard

        Dear @amehechen

        Some early de-bugging steps before we move forwards if you are able:

        As you mentioned your Lay Theme is up to date, however are any Addon's that you may have purchased also up to date?

        Do you have any third-party plugins that when de-activated resolve the issue?

        Additionally do you have any Custom HTML, CSS or Javascript that when temporarily removed resolves the issue?

        If none of the above work for you and you do believe it is a Bug we would love to know as we can then resolve it quickly for you as well as other users who have this issue,

        If so,
        could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

        And we will get back to you shortly,

        In the meantime thank you for using Lay Theme and your patience with these issues,

        Best wishes

        Sincerely
        Richard

        A Offline
        A Offline
        amehechen
        wrote on last edited by
        #3

        @Richard-Keith ,

        I currently have no custom HTML, CSS or Javascript code enabled on my site.
        All other add-ons are up to date, same goes for the Lay Theme.
        I have disabled all the plugins that I'm using and the issue remains. I have enabled them again as I don't think these plugins are causing the issue (Updrafts, Disable Real MIME Check, TranslatePress - Multilingual, WP Content Copy Protection & No Right Click, WP Statistics and Yoast SEO). If you think any of them can be causing issues let me know and I can disabled them again.

        I'll be sending you an email with the information for you to connect to my site.

        Thanks in advance.

        Ángel.

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by
          #4

          Dear Angel @amehechen

          Thank you for the Quick Response,
          It appears you are not the only one with this issue,

          Looking into it and will get back to you shortly,

          Best wishes

          Sincerely
          Richard

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          0
          • arminunruhA Online
            arminunruhA Online
            arminunruh
            Global Moderator
            wrote on last edited by
            #5

            Working on it! It's a bug

            A 1 Reply Last reply
            0
            • arminunruhA arminunruh

              Working on it! It's a bug

              A Offline
              A Offline
              amehechen
              wrote on last edited by
              #6

              @arminunruh Thanks!

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              0
              • arminunruhA Online
                arminunruhA Online
                arminunruh
                Global Moderator
                wrote on last edited by
                #7

                Hey can you try one thing, can you remove the images from the carousel, then re-insert the images?

                A while ago i changed the carousel to also have use some width and height values for positioning calculations. However, that only works for newly inserted images.

                Let me know if that worked.

                1 Reply Last reply
                0
                • A Offline
                  A Offline
                  amehechen
                  wrote on last edited by
                  #8

                  @arminunruh ,

                  I did this before reporting the bug. I'll try again and let you know though.

                  Regards,
                  Ángel.

                  A 1 Reply Last reply
                  0
                  • A amehechen

                    @arminunruh ,

                    I did this before reporting the bug. I'll try again and let you know though.

                    Regards,
                    Ángel.

                    A Offline
                    A Offline
                    amehechen
                    wrote on last edited by
                    #9

                    @arminunruh ,

                    Ok. I just did what you suggested then I cleared the cache and the issue remains. One thing I forgot to mention before... this is only happening with the carousel in my home page, which is showing projects thumbnails. I have other three carousels in my site showing images and they all work as expected. Not sure if that helps you narrow down the issue...

                    Regards,
                    Ángel.

                    arminunruhA 1 Reply Last reply
                    0
                    • RichardR Offline
                      RichardR Offline
                      Richard
                      Global Moderator
                      wrote on last edited by Richard
                      #10

                      Dear @amehechen

                      Will forward this and get back to you shortly,

                      In the meantime, please feel free to ask further questions and as always, thank you for using Lay Theme.

                      Sincerely
                      Richard

                      1 Reply Last reply
                      0
                      • A amehechen

                        @arminunruh ,

                        Ok. I just did what you suggested then I cleared the cache and the issue remains. One thing I forgot to mention before... this is only happening with the carousel in my home page, which is showing projects thumbnails. I have other three carousels in my site showing images and they all work as expected. Not sure if that helps you narrow down the issue...

                        Regards,
                        Ángel.

                        arminunruhA Online
                        arminunruhA Online
                        arminunruh
                        Global Moderator
                        wrote on last edited by
                        #11

                        @amehechen

                        Ah yea ok that might help! I'm taking a look!

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                        • arminunruhA Online
                          arminunruhA Online
                          arminunruh
                          Global Moderator
                          wrote on last edited by
                          #12

                          hey so this should be fixed now with the latest version of the carousel addon (y)

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