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Lay Theme Forum

Customize page not working

Scheduled Pinned Locked Moved Bug Reports
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  • L Offline
    L Offline
    lucaslarochelle
    wrote on last edited by
    #1

    Hi there,

    The customize page is not working on my site. When I click on it it shows a grey area, with no edit options.

    I have removed all pug-ins and removed the theme and reinstalled it. I have also removed all css and html addtions and still no luck.

    Can I send you my login information to have you check in on what the issue is?

    Thanks so much,
    Lucas

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    0
  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by Richard
    #2

    Dear Lucas @lucaslarochelle

    Could you please post a link to your website and then we can inspect that? :)

    Best wishes
    Richard

    L 1 Reply Last reply
    0
  • L Offline
    L Offline
    lucaslarochelle
    replied to Richard on last edited by
    #3

    @Richard-Keith www.findingflowers.ca

    thanks!

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  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #4

    Dear @lucaslarochelle

    Thank you for posting your website, looks great :)

    Just be sure before moving forwards have you tried this troubleshooting option in the Lay Theme Documentation?

    https://laytheme.com/troubleshooting.html#customizer-does-not-show-up

    Best wishes and let me know
    Richard

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  • L Offline
    L Offline
    lucaslarochelle
    wrote on last edited by
    #5

    this fixed the issue! thank you for directing me there :)

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  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #6

    Dear @lucaslarochelle

    No worries, most welcome :)
    Great to hear the issue is solved and you can continue working on that cool website!

    Best wishes, have a wonderful day and thank you for using Lay Theme

    Richard

    1 Reply Last reply
    0

Before you post:

Use the Search Feature. Maybe there is already a solution to your issue.

1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. When using a WordPress Cache plugin, disable it or clear your cache.

Now see if your problem solved itself.

Go here, see if your problem is listed here:
Troubleshooting

When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it

Thanks!
Post a link to where the problem is if possible, please <3
I don't answer or check forum DMs, please just post on the forum.
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