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  3. Update: thumbnail grid without images

Update: thumbnail grid without images

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  • A Offline
    A Offline
    Antonini Archi
    wrote on last edited by
    #1

    Dear All,
    Until today my site works well. I update Theme and now photos in my introducing page (Thumbnail grid) disappeared on Chrome but everything is good with Mozilla.
    What i have to do?
    Thanks a lot

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    0
    • A Offline
      A Offline
      Antonini Archi
      wrote on last edited by
      #2

      Sorry, I precise:
      http://antonini.archi/

      Sans titre-2.jpg

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      0
      • RichardR Offline
        RichardR Offline
        Richard
        Global Moderator
        wrote on last edited by
        #3

        Dear @Antonini-Archi

        I am using Chrome and can currently see your home page's content, am i missing something?

        Screen Shot 2020-10-14 at 9.17.58 PM.png

        Wish to help :)

        Sincerely
        Richard

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        0
        • A Offline
          A Offline
          Antonini Archi
          wrote on last edited by
          #4

          Hi,
          Thanks for your reply. I use a back up.
          but if you want to look I can update one more time

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          0
          • RichardR Offline
            RichardR Offline
            Richard
            Global Moderator
            wrote on last edited by
            #5

            Dear @Antonini-Archi

            I noticed in your opening question these issues came about when updating your theme.

            Are all your Plugin's and Wordpress up to date as well?

            Do you have any Custom CSS or HTML that when temporarily removed solves the issue?

            Do you have any other Third-party plugins that when de-activated solves the issue?

            Best
            Richard

            A 1 Reply Last reply
            0
            • RichardR Richard

              Dear @Antonini-Archi

              I noticed in your opening question these issues came about when updating your theme.

              Are all your Plugin's and Wordpress up to date as well?

              Do you have any Custom CSS or HTML that when temporarily removed solves the issue?

              Do you have any other Third-party plugins that when de-activated solves the issue?

              Best
              Richard

              A Offline
              A Offline
              Antonini Archi
              wrote on last edited by
              #6

              Dear @Richard-Keith
              Yes, I followed every advices concerning plugins and activated or de-activated no changes.
              i'm not sure about CSS or HTML. I don't know how to do and I'm a novice...
              Things I can see it'as that: (everything is empty like this)
              fd40ef35-f473-4b5c-b727-45a44e6ab5a0-image.png

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              • RichardR Offline
                RichardR Offline
                Richard
                Global Moderator
                wrote on last edited by
                #7

                Dear @Antonini-Archi

                Thank you for your reply and for making sure with the above questions,

                If you could update so that i can see the problem that would be great :)
                ( in your own time of course, when this suits you )

                Let me know and best wishes

                Sincerely
                Richard

                A 1 Reply Last reply
                0
                • RichardR Richard

                  Dear @Antonini-Archi

                  Thank you for your reply and for making sure with the above questions,

                  If you could update so that i can see the problem that would be great :)
                  ( in your own time of course, when this suits you )

                  Let me know and best wishes

                  Sincerely
                  Richard

                  A Offline
                  A Offline
                  Antonini Archi
                  wrote on last edited by
                  #8

                  Dear @Richard-Keith
                  Many thanks for your propal.
                  I update Lay theme and Lay Theme Carousel.
                  Let me know if you see something.

                  Best regards

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                  • RichardR Offline
                    RichardR Offline
                    Richard
                    Global Moderator
                    wrote on last edited by Richard
                    #9

                    Dear @Antonini-Archi

                    The Images are there but the link back to their source is compromised:

                    Screen Shot 2020-10-22 at 12.45.55 PM.png

                    And here in your console there is an issue with loading these images - may be related?
                    Screen Shot 2020-10-22 at 12.46.06 PM.png

                    • Could you please go into "settings - permalinks" and click save at the bottom of the page to refresh your links:
                      Screen Shot 2020-10-22 at 11.59.19 AM.png

                    • additionally could you reload the images in your media library if possible? maybe this cannot be done easily for you if you have many,

                    • and could you please go into the project/page area where the thuumnail grid is published and click "Publish" to refresh this as well.

                    If this does not help & you feel comfortable doing so -
                    Could you please send your website login details via 'Chats' in a private message

                    ( do not post your personal information in this thread :)

                    Let me know and best wishes

                    Richard

                    A 1 Reply Last reply
                    0
                    • RichardR Richard

                      Dear @Antonini-Archi

                      The Images are there but the link back to their source is compromised:

                      Screen Shot 2020-10-22 at 12.45.55 PM.png

                      And here in your console there is an issue with loading these images - may be related?
                      Screen Shot 2020-10-22 at 12.46.06 PM.png

                      • Could you please go into "settings - permalinks" and click save at the bottom of the page to refresh your links:
                        Screen Shot 2020-10-22 at 11.59.19 AM.png

                      • additionally could you reload the images in your media library if possible? maybe this cannot be done easily for you if you have many,

                      • and could you please go into the project/page area where the thuumnail grid is published and click "Publish" to refresh this as well.

                      If this does not help & you feel comfortable doing so -
                      Could you please send your website login details via 'Chats' in a private message

                      ( do not post your personal information in this thread :)

                      Let me know and best wishes

                      Richard

                      A Offline
                      A Offline
                      Antonini Archi
                      wrote on last edited by
                      #10

                      @Richard-Keith
                      Dear Richard,
                      Thanks a lot, but it doesn't work.
                      Now I have to load a backup from my host
                      If your agree, I'll contact you with Chat on monday?
                      Best

                      1 Reply Last reply
                      0
                      • RichardR Offline
                        RichardR Offline
                        Richard
                        Global Moderator
                        wrote on last edited by
                        #11

                        Dear @Antonini-Archi

                        Agreed :)
                        I will be back on Monday.

                        Best wishes and have a nice weekend
                        Richard

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