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    Nothing Shows Up Anymore

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    • W
      Willan last edited by

      website: https://willanoctaveemile.com
      licence bought November 20, 2019
      browser: Google Chrome is up to date / Version 86.0.4240.75 (Official Build) (64-bit)
      OS: Windows 10 64-bit 19041.508

      Hi there,

      My website content does not show up anymore after I tried to publish some new one. I hadn't changed / published anything new since a while, once I pushed the 'update/publish' button, the problem appeared, nothing shows up anymore.

      I followed the instructions in the forum 'Nothing shows up / 404 Page not found' & 'Projects don’t show up (but everything else does)', but it did not fix the problem (I anyway do not have that 'If your .htaccess file were writable' sentence, neither the code below).

      I then wrote to my web host 'DreamHost', please find below a copy of our exchange. That is why, as advised, I write here today, with the hope to find help.

      Thanks,

      Willan

      --- Me to DH

      Hi DH's team,

      I hadn't logged in WordPress for a while, I wanted to add a new
      video on my website. After doing some work, I clicked 'update'
      (publish) to see the result, and now nothing shows up anymore. The
      website is blank.

      The only thing I did before was to update my plugin
      'LayThemeCarousel', which is at the base of my website layout/design.
      And I checked if my WordPress was up to date, which is the case.

      I checked on Lay Theme's forum, after checking the permalinks
      situation in WP's settings, I am now writing you to get help. I did
      all the website by myself, but this was a year ago, I did that once
      but I am not a coder or professional. Then, I hope you can bring me
      help doing something or tell me what I should do, not too complex..

      Thank you!

      --- DH reply

      Thank you for contacting DreamHost. I'll be happy to help you with this.

      By checking the site, I also see a blank screen when loading
      willanoctaveemile.com. However, willanoctaveemile.com/wp-admin loads
      properly for me.

      While troubleshooting the site, I noticed that when enabling a default
      theme like twentytwenty, the site doesn't show up blank anymore. This
      means that whatever is causing the blank page is coming directly from the
      theme. Since the theme it's a third party, we won't be able to fix it
      from here but you will need to contact its developers.

      I can see the theme has an update available, and you should be able to
      update it from the WordPress dashboard if that's what the theme
      developers recommend. The most we can do from here is to enable a
      different theme so the site loads but of course it would look completely
      different.

      Feel free to contact us back if you have more questions.

      Have a great day!

      Stay safe,

      Dan

      1 Reply Last reply Reply Quote 0
      • Richard
        Richard Global Moderator last edited by

        Dear @Willan

        Wish to help :)

        As mentioned in your post the issue has occured when you updated your Carousel plugin and judging by the console this is indeed an issue - could you please de-activate the carousel plugin to be 100% sure and we can take it from there:

        Screen Shot 2020-10-14 at 9.39.30 PM.png

        Let me know and apologies for the inconvenience

        Sincerely
        Richard

        1 Reply Last reply Reply Quote 0
        • W
          Willan last edited by

          Hi Richard,

          Thanks so much for taking the time to check and writing.

          I just realized finally, that I thought I had correctly updated everything but in the end, the addons yes, not the theme itself! I just did and everything work again, my content and website displays.

          Thank you and to Armin too.

          Best,

          W

          1 Reply Last reply Reply Quote 0
          • Richard
            Richard Global Moderator last edited by

            Dear @Willan

            Awesome! :)

            Great to hear and best of luck in the future

            Sincerely
            Richard

            1 Reply Last reply Reply Quote 0
            • First post
              Last post

            Try this to fix issues before you post:

            Use the Search Feature. Maybe there is already a solution to your issue.

            1. Update Lay Theme and all Lay Theme Addons
            2. Disable all Plugins
            3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
            4. Now see if your problem solved itself
            5. Go here, see if your problem is listed here:
            Troubleshooting

            When you post:
            1. Post a link to where the problem is
            2. If the problem is difficult to explain, post screenshots / link to a video to explain it

            Thanks!

            Online Users

            M
            G

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